Heights Mobil Car Care


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

554 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review 11 days ago
Review for Heights Mobil Car Care
Kassie L. on 01/15/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Kassie said she was told her oil change was going to be $29.99 but when the service was completed, the final cost was more than $80. No one told her there was a price difference beforehand. She said she feels someone should have asked her before the service was completed.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 01/07/2015
Review Created: 01/15/2015
This review was collected via phone interview by Customer Research Inc.
HEATHER MOUZOURAKIS &. at Heights Mobil Car Care responded on 01/27/2015

Ms. Lawrence, thank you for your review.  

Your car requires synthetic oil (Engine oil must conform to the exact specification in VW publication VW 502 00 or VW 504 00.), cartidge filter and 6.3 qts oil.  

Our cashiers are trained to always state that oil changes start at $24.95 plus tax and disposal fees when they are asked how much an oil change cost, without knowing the type of vehicle in question.  
I will speak to them and address the confusion.
Thank you