Herb Chambers Hyundai Westborough


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

382 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review 2 days ago
Christine N. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks for helping me take good care of my beloved 2012 Azera!"
Every visit has been a good experience! Quick, easy and a great value (especially with those coupons!)
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/22/2017 06:33 PM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/24/2017

Christine,

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Best,

Kevin Zarrella
Service Manager
508-870-3100
George P. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No review"
Do not waste my time with these reviews.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/22/2017 11:45 AM
Patrick T. on 03/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service"
Great Service as always!!! Keep up the good work !!!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/18/2017
Service Type: Repair
Review Created: 03/22/2017 04:11 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/24/2017

Patrick,

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Verified Customer on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean, fast and friendly"
great customer service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/21/2017 12:32 PM
Verified Customer on 03/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warning Lights Staying On"
Had problem with ABS, ESC Off and AWD lights staying on. Issue identified and service manager clearly communicated necessary repair. Positive service experience overall.
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 03/13/2017
Service Type: Maintenance
Review Created: 03/19/2017 01:46 PM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/21/2017

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Verified Customer on 03/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great place"
always happy with my service when I come here
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/17/2017 11:24 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/21/2017

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Bruce H. on 03/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bruce H"
Bruce H
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 03/11/2017
Service Type: Repair
Review Created: 03/14/2017 01:30 PM
Verified Customer on 03/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job!"
Great job to the guys in service!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/09/2017
Service Type: Repair
Review Created: 03/13/2017 10:10 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/21/2017

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Verified Customer on 03/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Just reread my initial comments. It says it all."
above
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/07/2017
Service Type: Repair
Review Created: 03/09/2017 01:02 PM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/10/2017


I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Frederick O. on 03/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very efficient service"
Completed the work in a short time and included a free thorough car wash...
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/07/2017
Service Type: Repair
Review Created: 03/09/2017 10:46 AM
Denise M. on 03/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"pleasant and on time"
pleasant and on time
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/07/2017
Service Type: Repair
Review Created: 03/09/2017 10:33 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/10/2017

Denise,


I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Verified Customer on 03/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best"
Everything was fantastic!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 03/06/2017
Service Type: Maintenance
Review Created: 03/08/2017 11:39 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/10/2017


I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
John D. on 03/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
This dealership is great. Everyone is friendly. They are willing to work with my schedule.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/04/2017
Service Type: Repair
Review Created: 03/07/2017 10:51 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/10/2017

John,


I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Verified Customer on 03/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficient service"
The whole experience was adequate. It could have been a little faster but I have no patience.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/01/2017
Service Type: Maintenance
Review Created: 03/03/2017 10:02 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/06/2017

I just wanted to write back, thank you for taking the time to fill out the survey. I am sorry that it was not fast enough for your visit, hopefully in the future we will be faster for you.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
John B. on 03/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service review"
Excellent service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/24/2017
Service Type: Repair
Review Created: 03/01/2017 09:35 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/06/2017

John

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Verified Customer on 03/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service provided was done as noted and in a timely manner"
Great you have wi-fi available to allow me to work on site while I waited.
Your cost are not competitive to others in the area.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/17/2017
Service Type: Repair
Review Created: 03/01/2017 06:50 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/01/2017

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Robert M. on 02/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Great team
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/24/2017
Service Type: Repair
Review Created: 02/28/2017 04:30 PM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/01/2017

Robert

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Verified Customer on 02/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer Service"
Customer Service is always right there to greet you at the door. They always have a complete listing of the services o be performed and review it with you before your car goes to service.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 02/24/2017
Service Type: Repair
Review Created: 02/28/2017 02:05 PM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/01/2017

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Verified Customer on 02/28/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Find another brand of vehicle"
Service "professionals" can't fix a clearly damaged vehicle.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/24/2017
Service Type: Repair
Review Created: 02/28/2017 01:28 PM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/01/2017

Sorry to hear about your issues with service.  Unfortunately noises are the hardest thing to diagnose if they do not happen all of the time.  If you are able to duplicate the noise in person, please feel free to come by and show us the noise.  If there is a mechanical issue with the vehicle we will gladly repair your vehicle.

Kevin Zarrella
Service Manager
508-870-3100
Bob S. on 02/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Set up an appointment with your service department and needed something early.. called the day before and It was opening at 7:15. I was promptly seen and was in and out in no time. Great job!
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 02/25/2017
Service Type: Repair
Review Created: 02/28/2017 10:38 AM
Kevin Z., Service Manager at Herb Chambers Hyundai Westborough responded on 03/01/2017

Bob

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager
508-870-3100
Displaying Review 1 - 20 of 382 in total