"Dan Senechal (and his team, esp. Cesar and Jeremy) is the heart and soul of Hyundai Service - if only Hyundai Motors America would take note."
After a disastrous evening where I was left high and dry on the side of the highway, Dan personally drove a loaner car to my house, well after work hours. Like me, Dan is a recent dad, so I know how tough it must have been. But Dan did the right thing. For that, I give 5 stars. Hyundai Motors NEEDS to take better care of customers early on. Safety has to be top priority.
"Car is a lemon and unsafe to drive, yet Hyundai Motors insists on keeping it on the road. Your service department tried but it's just not working out. 😭"
I have a 2015 Hyundai Elantra that has needed an engine replaced for months as entire engines worth of oil is leaking into air filter. Hyundai forces me to go through TWO 3,000 mile oil consumption tests right as I am going into the hospital to have our first born child. Despite pleading for a rental car, Hyundai sends us back on the road. At completion of the 2nd oil consumption test, Hyundai finally agrees to replace the engine. A month later I get the car back, pull out of Herb Connolly and almost get killed as my car loses compression/horsepower pulling on to Route 9. I am in disbelief so I drive the car for another 24 hours but the thing is running rough. No acceleration between gears. Very dangerous. So I bring it back to Hyundai - I describe every detail and tell the staff to test drive the car in that same scenario - pull out to Route 9 as if you are trying to quickly jump into traffic. They tell me nothing is wrong. I tell Cesar - I am not coming back to the shop. Test drive it again. Finally someone takes my advice. Low and behold a solonoid popped out and needs to be fixed. Eureka. All good, right? So I pick up the car this Saturday. More time away from my wife and kid. Dan is psyched because we think this is it. Until today when the car dies on the side of the highway on route 2. I am sending this note as I wait for Hyundai roadside assistance. Btw. They will only pick up the car. They will not drive me home. I want out of this lease.