Review for Heritage Body and Frame Pond Springs
Sandy H. on 01/08/2013
Sandy said the shocks on her trunk aren't working, but they worked before she brought her vehicle in for repairs. She was told the part wears out quickly. She has heard back from them to see when she can bring her vehicle back in. She was not satisfied with the repair for the reason stated. The repairs took 2 days longer. She was not given an explanation for the delay. They didn't call her until the vehicle was ready to be picked up. She had to call them. They gave her the run around. She was told the personnel were on vacation, then was told they no longer worked there. They did not communicate with her other than to inform her of the repairs being completed. She would not recommend them for the reasons stated.
Service Date: 12/14/2012
Review Created: 01/08/2013
This review was collected via phone interview by Customer Research Inc.