business image

Heritage Body and Frame Pond Springs

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,038 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Contact
(512) 331-1399
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
12952 Pond Springs Austin, TX 78729
Heritage Body and Frame Pond Springs' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,038 Reviews)

PE
Paul E.
TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/25/2013
verified customer Verified Customer
Category: Collision
Paul said he received poor customer service.They did not follow up with him and they have not called him back.They did not address his concerns about the damages underneath his vehicle. He said the service manager made a rude comment when he first dropped his vehicle off. His vehicle was ready one week late because they did not address his concerns about the damages at the bottom of his vehicle that he had pointed out to them in the beginning. They had to order some parts. They did not keep him adequately informed. He said he is still waiting for someone to call him. He was not satisfied with the person who prepared his estimate because they told him they took his vehicle to another business to have it on a lift. They wanted to check if there was any damage underneath the vehicle. They told him they did not find anything. He would not recommend this business based on this experience. He said the adjustor had taken pictures of the damage underneath his vehicle.
Not Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.