Review for Heritage Body and Frame Pond Springs
Paul E. on 02/25/2013
Paul said he received poor customer service.They did not follow up with him and they have not called him back.They did not address his concerns about the damages underneath his vehicle. He said the service manager made a rude comment when he first dropped his vehicle off. His vehicle was ready one week late because they did not address his concerns about the damages at the bottom of his vehicle that he had pointed out to them in the beginning. They had to order some parts. They did not keep him adequately informed. He said he is still waiting for someone to call him. He was not satisfied with the person who prepared his estimate because they told him they took his vehicle to another business to have it on a lift. They wanted to check if there was any damage underneath the vehicle. They told him they did not find anything. He would not recommend this business based on this experience. He said the adjustor had taken pictures of the damage underneath his vehicle.
Service Date: 02/22/2013
Review Created: 02/25/2013
This review was collected via phone interview by Customer Research Inc.