Thirumala said he was not satisfied with the repair because when he drove his vehicle home it stopped in the middle of the road. He would not recommend this business because of the reason mentioned. He said they should carefully fix his vehicle because their carelessness caused his engine not to move and he chose not to elaborate further.
Not Recommended
Jason B. from Heritage Body and Frame Pond Springs responded on 10/24/2011 06:07 AM
There was a minor issue with the vehicle about 10 minutes after the customer left. We immediately sent a tech, brought the vehicle and customer back here. We stayed late, corrected the issue, retested and got the customer back on their way within 30mins. We were very apologetic and try to ensure there are no issues on every repair, but sometimes things do happen and when they do, we do our best to correct them as fast as possible.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer