Review for Heritage Body and Frame Pond Springs
Thirumala D. on 10/12/2011
Thirumala said he was not satisfied with the repair because when he drove his vehicle home it stopped in the middle of the road. He would not recommend this business because of the reason mentioned. He said they should carefully fix his vehicle because their carelessness caused his engine not to move and he chose not to elaborate further.
Service Date: 10/07/2011
Review Created: 10/12/2011
This review was collected via phone interview by Customer Research Inc.
Jason B. at Heritage Body and Frame Pond Springs responded on 10/24/2011
There was a minor issue with the vehicle about 10 minutes after the customer left. We immediately sent a tech, brought the vehicle and customer back here. We stayed late, corrected the issue, retested and got the customer back on their way within 30mins. We were very apologetic and try to ensure there are no issues on every repair, but sometimes things do happen and when they do, we do our best to correct them as fast as possible.