Review for Heritage Body and Frame Pond Springs
Cole R. on 06/15/2013
Cole said he had to take his vehicle back several times because they had issues matching the paint. Now the paint looks good but he sees scuff marks on his tail light lens so the vehicle has to go back yet again. His vehicle is brand new so the scuff marks are a little disheartening. In order to make the paint match they had to blend it. The insurance company handling his claim initially said they don't cover blending so there was confusion on who was going to pay for it. The insurance did end up covering it but because of the initial mayhem he wasn't satisfied with his estimate. He wasn't thrilled with their communication to him as it relates to the mix up over who would pay for his paint blending. As of right now he wouldn't recommend the business due to this, which is unfortunate to him as he had planned to bring in another vehicle for some work.
Service Date: 05/24/2013
Review Created: 06/15/2013
This review was collected via phone interview by Customer Research Inc.