Review for Heritage Body and Frame Pond Springs
Nancy J. on 01/13/2012
Nancy said she had the repair completed during the holiday season. They were waiting for parts and shipping to start the work on the vehicle. She said she felt like the representatives were remiss because they did not provide her with a courtesy call when the parts arrived. She had to initiate the phone call to get the information about the parts. When she called the parts were available. She would use the business for repairs again. They were nice about everything. The business could serve her better by providing a courtesy call when parts and shipping issues arise.
Service Date: 01/05/2012
Review Created: 01/13/2012
This review was collected via phone interview by Customer Research Inc.