Heritage Body and Frame Pond Springs

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review 8 months ago
Review for Heritage Body and Frame Pond Springs
John L. on 03/14/2014
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said he was not completely satisfied with his overall experience because there were some problems. He believes that there should have been better precision with the alignment and the installation of the parts. It was adequate, but not great. There are gaps and there needs to be an adjustment. His vehicle was not ready when promised. There was a parts delay. There were wrong parts sent and late delivery of parts. His vehicle was one week plus three days late. There was no apology given or any understanding of him paying for a rental vehicle and the cost. They did not give any offer of reimbursement. He will not recommend this facility to others at this time, unless there are adjustments.
Category: Collision
Service Date: 03/10/2014
Review Created: 03/14/2014
This review was collected via phone interview by Customer Research Inc.