Heritage Body and Frame Pond Springs

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review 8 months ago
Review for Heritage Body and Frame Pond Springs
Dan L. on 07/01/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Dan said he was not satisfied with the quality of the repair because the muffler is still making a lot of noise, the vehicle is still not done and he has to take it back to have it done right. He stated it sounds like he is dragging cans down the street. Also, he mentioned that he was not kept adequately informed during the repair process nor was he satisfied with this business's communication because he had to call for updates. For these reasons he would not recommend this facility to others because he would not want them to have the same experience. The business does not seem the same as it had been. Lastly, he said they washed the vehicle very well.
Category: Collision
Service Date: 06/27/2014
Review Created: 07/01/2014
This review was collected via phone interview by Customer Research Inc.