Shane rated his overall satisfaction with this business a 2 because work was done on the vehicle that had not been authorized. The work done on the interior of the vehicle on the steering column was of poor quality, and the steering column is wobbly and will have to be repaired again. The lock on the driver?s door does not always work with the remote. He was not promised a time for his vehicle to be ready, and his vehicle was moved to a different location after it had been dropped off. He was not happy with the communication because they did work without informing him and they did not make it clear that they would be moving his vehicle. When he was called at 3 in the afternoon he was told that his vehicle had to be picked up by 5 or else it would have to remain at the business over the weekend. He would not recommend this facility for the above reasons.
Not Recommended
This review was collected via phone interview by Customer Research Inc.
Jason B. from Heritage Body and Frame responded on 04/28/2011 09:24 AM
All work on a Insurance claim is understood to be authorized when the customer signs the work authorization form and in this case the separate repair authorization form for the insurance company. The repair authorization does state that a vehicle may be transfered to a satilite location. We are open Monday - Friday and appoligieze if this means vehciles not picked up Friday have to wait until Monday to be picked up. The customer is free to bring back their vehicle for re inspection on any repairs they feel is not up to standard. This is the first time we have heard of any problem with this vehicle, but will be glad recheck it. We apologize if there was a communication lapse it will be addressed with all employees.
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