Spoke with Jeff. He said this vehicle was ready about a week later than promised for reasons he is unsure of. He was not kept adequately informed because of a personnel change. He was not satisfied with the communication because he was not kept in the loop about what was going on with his vehicle and he does not know why it took two weeks to start working on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.