Hi-Tech CARSTAR

Reviews (288)

rating 4.76453rating 4.76453rating 4.76453rating 4.76453rating 4.76453

Recommend?
97%

Hours of Operation

Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 6:00 PM
Fri 8:00 AM - 6:00 PM
Sat closed
Sun closed
16822 Pacific Ave
Spanaway, WA 98387
(253) 531-1226
Latest Reviews for Hi-Tech CARSTAR
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Greg B. in SPANAWAY, WA on 11/06/2014
Greg said it was simple for what he had done, but they kept him in the loop and did follow up calls when they said they would.
Category: Collision
Service Date: 10/28/2014
Review Created: 11/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
James said the business provided a good service.
Category: Collision
Service Date: 10/31/2014
Review Created: 11/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Austin said this business gave good service.
Category: Collision
Service Date: 10/31/2014
Review Created: 11/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Mylene said everything was wonderful. James was great. The vehicle was ready earlier than promised.
Category: Collision
Service Date: 10/24/2014
Review Created: 11/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Karl said this facility did outstanding work. The vehicle was ready before the promised time and they notified him if anything came up.
Category: Collision
Service Date: 10/24/2014
Review Created: 11/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Francisco said they have speedy service and great customer service. The product was done faster than expected. They did a great and professional job.
Category: Collision
Service Date: 10/28/2014
Review Created: 11/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sady O. in TACOMA, WA on 11/03/2014
Sady said the staff at this business was nice. They were done in a timely manner and they kept him informed.
Category: Collision
Service Date: 10/16/2014
Review Created: 11/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ronald F. in TACOMA, WA on 10/23/2014
Spoke with Teresa. She said the people are super nice and did the work in less time than expected.
Category: Collision
Service Date: 09/12/2014
Review Created: 10/23/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Joshua said they made it easy. They were also very nice.
Category: Collision
Service Date: 10/10/2014
Review Created: 10/14/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Christa said she has had three vehicles repaired by the facility and if she did not like their work she would not come back. She mentioned she has recommended the facility to others. She has discovered there is a difference in the cost depending on whether a customer or the insurance company is paying for the repair.
Category: Collision
Service Date: 09/19/2014
Review Created: 10/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
Yes
Verified by SureCritic
Joshua J. in DUNDEE, OR on 10/02/2014
Spoke with Misty. She said she was not satisfied with her experience because the business did not clean the scrapes from the fender as promised. Her vehicle took a day longer than promised due to the technician having a personal emergency. She mentioned she was not kept adequately informed because she felt they should have called and let her know the vehicle would not be ready on time.
Category: Collision
Service Date: 09/24/2014
Review Created: 10/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Richard said it was good and fast service. He had been there a year or so ago and it was a good experience then also.
Category: Collision
Service Date: 10/01/2014
Review Created: 10/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
David said he has been coming to this business for many years. They had the best service ever and it was superior. He said they were fast and they finished the job in less than 48 hours. He got text messages once or twice a day with updates about his vehicle, which he said was fantastic.
Category: Collision
Service Date: 09/19/2014
Review Created: 09/23/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
William said the service was professional and is a great place. He mentioned the vehicle was 4 days later than promised because of parts but stated it was no big deal.
Category: Collision
Service Date: 09/18/2014
Review Created: 09/20/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
William said he was given a very limited time to pick up his vehicle, so he did not have time to refuel the rental vehicle. He noted this made him a little mad. He was not due to get his vehicle until the sixth day, but they had it ready late on the fifth day. He received text messages along the way.
Category: Collision
Service Date: 09/17/2014
Review Created: 09/20/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Jacqueline said they were fast and close to the initial estimate.
Category: Collision
Service Date: 09/16/2014
Review Created: 09/18/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Gerald A. in TACOMA, WA on 09/05/2014
Gerald said the work was done quickly and it looks great. He did not need to be kept informed as he knew what the business was doing.
Category: Collision
Service Date: 09/03/2014
Review Created: 09/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Paul B. in SPANAWAY, WA on 09/05/2014
Spoke with Michelle. She said her vehicle was done in a timely manner and the work is good. James was awesome.
Category: Collision
Service Date: 08/28/2014
Review Created: 09/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Luis S. in TACOMA, WA on 09/04/2014
Luis is a completely satisfied customer.
Category: Collision
Service Date: 08/27/2014
Review Created: 09/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Robert said he has had to take his vehicle back every time with this business because it does not get fixed on the first visit.
Category: Collision
Service Date: 08/18/2014
Review Created: 09/04/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 288 in total
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