Hi-Tech CARSTAR

Reviews (312)

rating 4.76353rating 4.76353rating 4.76353rating 4.76353rating 4.76353

Recommend?
97%

Hours of Operation

Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 6:00 PM
Fri 8:00 AM - 6:00 PM
Sat closed
Sun closed
16822 Pacific Ave
Spanaway, WA 98387
(253) 531-1226
Latest Reviews for Hi-Tech CARSTAR
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Charles said although this business was extremely busy, they knew what they were doing. They completed the repair fast.
Category: Collision
Service Date: 01/12/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jag U. in UNKNOWN, WA on 02/04/2015
Spoke with Jonathan. He said everything with this business was good.
Category: Collision
Service Date: 01/30/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Spoke with Talyn. She said this business did the repairs in the time they said it would be done, and they had good customer service. She said they completed the repairs a couple days later than promised. They told her there was a delay because they had to order a new part and wait for the insurance company to approve it. She will be returning to them because one of the headlights they repaired is higher than the other. She already contacted them with her concerns, and they said they will adjust the headlight free of charge. She said that was very nice.
Category: Collision
Service Date: 01/21/2015
Review Created: 02/03/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
John H. in TACOMA, WA on 02/03/2015
Spoke with Julie. She said that the service was good. She noted that the estimate process happened too fast to accurately estimate the vehicle damages. She stated that she was not told how much the estimate was and the bill she received did not show the cost although it did show her deductible. She said that the insurance company was informed of how much the estimate was, but she was not.
Category: Collision
Service Date: 01/29/2015
Review Created: 02/03/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Byron said the service was super except that the business forgot to buff out the door handle and did not keep him informed. He had to make phones calls to get the status.
Category: Collision
Service Date: 01/09/2015
Review Created: 02/03/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Christopher said this business has good customer service. He said they washed his vehicle and scratch marks were left on it.
Category: Collision
Service Date: 01/09/2015
Review Created: 02/03/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Paul V. in PUYALLUP, WA on 01/08/2015
Paul said he liked the way his vehicle came out after it was serviced at this business. He liked the way they handled everything. He said his vehicle was ready a day or two after the promise date.
Category: Collision
Service Date: 01/06/2015
Review Created: 01/08/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sierra C. in GRAHAM, WA on 01/08/2015
Sierra said this business customer service was great. They called her back immediately, the service was amazing and fast. She said her vehicle is running great.
Category: Collision
Service Date: 01/05/2015
Review Created: 01/08/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Dana H. in TACOMA, WA on 01/07/2015
Dana said this business did a great job on her vehicle.
Category: Collision
Service Date: 12/11/2014
Review Created: 01/07/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Christopher said his overall experience and the work were good. The business was easy to deal with.
Category: Collision
Service Date: 12/12/2014
Review Created: 01/07/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Scott said this business did a good job. They were able to complete the repair sooner than estimated. He received email updates but they were two or three days behind. He suggested they update their computers.
Category: Collision
Service Date: 01/02/2014
Review Created: 01/06/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kirk S. in SPANAWAY, WA on 01/06/2015
Kirk said the business did a really good job. He was kept informed throughout the process. They are very courteous.
Category: Collision
Service Date: 01/05/2015
Review Created: 01/06/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Kevin said after he received the vehicle, he started hearing some kind of rattling.
Category: Collision
Service Date: 12/19/2014
Review Created: 01/05/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Michael said he has had work done by this business before, and they do very good work.
Category: Collision
Service Date: 12/30/2014
Review Created: 01/03/2015
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Paul K. in SPANAWAY, WA on 01/03/2015
Paul said this business did not have the parts to fix his vehicle and due to that they had his vehicle an extra week. He had to pay more for the rental vehicle because the estimated time of completion was incorrect. He would not recommend them due to this experience.
Category: Collision
Service Date: 12/15/2014
Review Created: 01/03/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John H. in MCCHORD, WA on 12/12/2014
John said the business took care of his vehicle in a timely manner and the work was very good. He said that he requested new hub caps, he did not receive them but he is still very happy with the repairs.
Category: Collision
Service Date: 11/10/2014
Review Created: 12/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Christopher said everything was well done but the repair process was not timely.
Category: Collision
Service Date: 11/05/2014
Review Created: 12/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Spoke with Teresa. She said this business is awesome, they did just what they said they would do, and the work was wonderful.
Category: Collision
Service Date: 11/07/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Oscar said this business did a good job.
Category: Collision
Service Date: 11/07/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Martin said the repairs they did were excellent. The vehicle looked brand spanking new. They told him it would take three days but they managed to finish under two days. They did a fine job.
Category: Collision
Service Date: 11/12/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 312 in total
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