Hi Tech CarStar

Carolyn said this business took 4 weeks to get the vehicle taken care of and was charged $8,400 when she was given a quote that it would cost between $5,400 and $5,600. Also she mentioned that they admitted to driving her vehicle home. She had questions as to how to maintain the vehicle since a new engine was put in as far as does she start over on her scheduled maintenance but this business just gave her the paperwork. They told her to pay the deductible, which was not right for a business that is on the preferred list of her insurance company. She stated that she does not trust the condition of the vehicle because she knows nothing about it and there is knocking and screeching noises that she did not have prior to this repair. She had to call to find out the status of her vehicle without them communicating the progress to her or keeping her up to date on the website. For these reasons she would not recommend this business to friends and family and plans to talk to her insurance company about them being on the preferred list.

Colin said the business did everything they said they would do.

Jason said they were very professional. They kept him updated twice. They stayed open 20 minutes late so he could get his vehicle. They told him not to wax the vehicle and to use a regular sponge, not brushes or cloths for 90 days. The vehicle looks like the damage never happened. He said the damaged side is identical to the other side. Everyone was cool and relaxed. He said he was 100 percent satisfied with the communication. The business was amazing.

Charles said this business got the job done quick and right.

Michael said he liked the overall attitude of the business.