ReScore Reviews™ (12)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 3 days ago
Manya S. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very convenient location "
excellent work
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/21/2017 07:32 AM
JD K., Service Manager at Hiley Hyundai responded on 06/23/2017

Good afternoon Manya.  Thank you for the "excellent" remarks.  
I appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Charles B. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall to inspect seatbelts."
Comfortable waiting area and prompt service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/21/2017 05:29 AM
JD K., Service Manager at Hiley Hyundai responded on 06/23/2017

Good afternoon Charles.  We appreciate you choosing Hiley Hyundai for your service needs.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Wilbert W. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Immediate assistance upon arrival!"
My car was ready on the same day at the time that they said it would be completed.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/20/2017 01:32 PM
JD K., Service Manager at Hiley Hyundai responded on 06/23/2017

Good afternoon Wilbert.  Happy to hear that our service department kept its promise to you!  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Mike R. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall"
very quick and courteous.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/09/2017
Service Type: Repair
Review Created: 06/20/2017 05:51 AM
JD K., Service Manager at Hiley Hyundai responded on 06/22/2017

Good evening Mike.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Craig H. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Job done"
Did a good job in a timely manner
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/19/2017 05:30 AM
JD K., Service Manager at Hiley Hyundai responded on 06/22/2017

Good afternoon Craig.  We appreciate the kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Jerry H. on 06/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
I was very satisfied
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/26/2017
Service Type: Maintenance
Review Created: 06/18/2017 03:28 PM
JD K., Service Manager at Hiley Hyundai responded on 06/21/2017

Good afternoon Jerry.  I'm happy to hear that you were very satisfied with your service visit.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Paul P. on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hiley Hyundai Service"
My vehicle was checked in and taken back quickly. 1 1/2 hours later i drove out with a properly serviced and clean car. Hiley Hyundai has always provided me with great service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/17/2017 04:39 PM
JD K., Service Manager at Hiley Hyundai responded on 06/19/2017

Good afternoon Paul.   Happy to hear that we continue to provide great service. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai

817-945-9900
jkimbrough@hileyhyundai.com
Jack J. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
I had a great experience the service writer was awesome
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 05/29/2017
Service Type: Maintenance
Review Created: 06/16/2017 08:09 AM
JD K., Service Manager at Hiley Hyundai responded on 06/17/2017

Good morning Jack.  I'm happy to hear you had such a great experience.  Thank you for the client feedback.  

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Edward D. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service department was very helpful and the car was cleaned after service. I would recommend Hiley's service department
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/15/2017 11:07 AM
JD K., Service Manager at Hiley Hyundai responded on 06/17/2017

Good morning Edward.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Manuel S. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
I would highly recommend Hiley Hyundai for all your Hyundai automobile service.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/14/2017 12:21 PM
JD K., Service Manager at Hiley Hyundai responded on 06/16/2017

Good afternoon Manuel.  We certainly appreciate the recommendation.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Kyndal M. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service "
Best car dealership around!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/07/2017
Service Type: Repair
Review Created: 06/13/2017 10:32 PM
JD K., Service Manager at Hiley Hyundai responded on 06/16/2017

Good morning Kyndal.  I couldn't ask for a better survey response!  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Marie Z. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and, to date, honest service. I also appreciate the vaccuuming and washing of my car. Nice bonus. Thanks."
It is satisfying to know that I can depend on Hyundai"s Service dept. to keep my car running properly. Thanks, and please keep it up.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 05/25/2017
Service Type: Repair
Review Created: 06/13/2017 04:00 PM
JD K., Service Manager at Hiley Hyundai responded on 06/16/2017

Good morning Marie.  I'm very happy to hear that you continue to be pleased with the service you received at Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Dale G. ReScore Review on 06/13/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT SERVICE WRITER"
hILEY SERVICE WRITER 'MARY" IS EXCELLENT'
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/13/2017 01:53 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor management"
read my comments
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/13/2017 01:53 PM
JD K., Service Manager at Hiley Hyundai responded on 06/13/2017

Good afternoon.  

Thank you very much for your time on the phone today.  I appreciate your feedback and Mary and I value your business.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly & Fast service!"
I have always been pleased with my services and time at this dealership. Courteous and great timing.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/25/2017
Service Type: Repair
Review Created: 06/13/2017 10:43 AM
JOHN A. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/06/2017
Service Type: Maintenance
Review Created: 06/12/2017 01:29 AM
JD K., Service Manager at Hiley Hyundai responded on 06/12/2017

Good afternoon John.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
James D. on 06/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service on Santa Fe"
Great Service and employees
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 06/03/2017
Service Type: Maintenance
Review Created: 06/09/2017 07:30 PM
JD K., Service Manager at Hiley Hyundai responded on 06/10/2017

Good afternoon James.  We appreciate the kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Fleather A. on 06/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Excellent
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 05/17/2017
Service Type: Maintenance
Review Created: 06/09/2017 10:42 AM
JD K., Service Manager at Hiley Hyundai responded on 06/10/2017

Good afternoon Fleather.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
timely service; courteous staff; clean waiting area; no added on expenses or surprises
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/06/2017
Service Type: Maintenance
Review Created: 06/08/2017 11:19 AM
JD K., Service Manager at Hiley Hyundai responded on 06/08/2017

Good afternoon.  Our goal is to provide excellent service with no surprises.  We appreciate your kind words in recognizing our efforts.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everything and everyone "
Excellent care, thank you!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 06/06/2017
Service Type: Repair
Review Created: 06/08/2017 11:15 AM
JD K., Service Manager at Hiley Hyundai responded on 06/08/2017

Good afternoon.  We strive for Excellence, so thank you for the positive feedback.  

We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Jacci A. on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
Would recommend
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/06/2017
Service Type: Repair
Review Created: 06/08/2017 10:53 AM
JD K., Service Manager at Hiley Hyundai responded on 06/08/2017

Good afternoon Jacci.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Displaying Review 1 - 20 of 382 in total