ReScore Reviews™ (14)

ReScore
Overall Rating 4.7857143/5Overall Rating 4.7857143/5Overall Rating 4.7857143/5Overall Rating 4.7857143/5rating 4.7857143
Original
Overall Rating 2.21429/5Overall Rating 2.21429/5rating 2.21429rating 2.21429rating 2.21429
94% Would Recommend
100% Business Response
Latest Review 2 days ago
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Took care of everything as requested.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 05:39 PM
JD K., Service Manager at Hiley Hyundai responded on 08/19/2017

Good morning.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Terry D. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Extremely accommodating!"
Thanks to Hiley for handling the full service AND the unplanned state inspection on a Saturday in such great timing.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 04:53 PM
JD K., Service Manager at Hiley Hyundai responded on 08/19/2017

Good morning Terry.  Glad to hear we were able to accommodate all your service needs.  We appreciate you choosing Hiley Hyundai for all your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
RICKIE I. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very polite and took care of my problem in a timely manner."
Very clean and polite customer service.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 04:01 PM
JD K., Service Manager at Hiley Hyundai responded on 08/19/2017

Good morning Rickie.  Thank you for the compliments. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
GARY T. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They did just what I needed...quickly and in one visit."
Efficient & friendly.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 12:30 PM
JD K., Service Manager at Hiley Hyundai responded on 08/19/2017

Good morning Gary.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Brandon B. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Better than expected"
Really fast service. Very professional. The agent provided more help than I asked for by finding other recalls to fix on my car. Would definitely recommend.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/14/2017 08:02 PM
JD K., Service Manager at Hiley Hyundai responded on 08/19/2017

Good morning Brandon.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Sandra M. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and caring staff. "
Always get a appointment in a timely manner and the staff is friendly and accommodating.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 04:32 AM
JD K., Service Manager at Hiley Hyundai responded on 08/12/2017

Good morning Sandra.  We appreciate the kind words.  
I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Caron J. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Mary from the customer service department is a pleasure to work with as she is always responsive, caring, and empathetic to her customer's needs.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/11/2017 04:21 AM
JD K., Service Manager at Hiley Hyundai responded on 08/12/2017

Good morning Caron.  We appreciate the kind compliments regarding Mary.  We are privileged to have her as part of our service team.  

Thank you for continuing to trust Mary, and Hiley Hyundai with your service needs.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Michael R. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They take care of business"
They take care of what needs to be done.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/10/2017 07:28 PM
JD K., Service Manager at Hiley Hyundai responded on 08/12/2017

Good morning Michael.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Michael P. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"25K Service "
Finished in less time than promised- even though they were busy- great service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/09/2017 11:19 AM
JD K., Service Manager at Hiley Hyundai responded on 08/11/2017

Good afternoon Michael.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Shelby G. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly and efficient service "
I appreciated my appointment starting on time. I also liked the shuttle service provided to take me home and pick me up. It was a rainy and slow business day but I hope the service is this high of quality on a busy day as well and I would bring my vehicle back for service at hiley Hyundai
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/09/2017 09:37 AM
JD K., Service Manager at Hiley Hyundai responded on 08/11/2017

Good afternoon Shelby.  Thank you for choosing Hiley Hyundai.  It was a pleasure meeting you.  I can assure you, rain or shine, our service will be of the same high quality.  

We look forward to seeing you on your next service.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Charles B. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/09/2017 05:44 AM
JD K., Service Manager at Hiley Hyundai responded on 08/11/2017

Good afternoon Charles.  Always a pleasure to see you.  Thanks for completing the survey.  We will see you soon!. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The Service Team at Hiley Hyundai Burleson do a great job!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/05/2017 05:10 AM
JD K., Service Manager at Hiley Hyundai responded on 08/05/2017

Good afternoon.  Thanks for the great remarks.  We simply couldn't ask for a better compliment.  

We appreciate you trusting Hiley Hyundai for all your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
It's always good to depend on the service team here and know the work is done right.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/07/2017
Service Type: Maintenance
Review Created: 08/03/2017 07:41 PM
JD K., Service Manager at Hiley Hyundai responded on 08/05/2017

Good afternoon.  We appreciate the kind comments.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Daniel S. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A++"
Very clean. Fast service. Friendly staff.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/03/2017 12:09 PM
JD K., Service Manager at Hiley Hyundai responded on 08/05/2017

Good afternoon Daniel.  It was a pleasure meeting you and your wife.  I'm happy we could help you out while you were visiting Texas.  I hope ya'll had a safe trip back to Florida.  

We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Dawne S. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer"
Thank you for the great job....only 1 improvement needed: Please place reminder for-oil change sticker on windshield
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/02/2017 07:49 PM
JD K., Service Manager at Hiley Hyundai responded on 08/05/2017

Good afternoon Dawne.  Well, we were almost perfect. I apologize we failed to include a reminder sticker on the windshield.  That is part of our normal process.  

Your next oil change service will be in 3750 miles from time of service.  We look forward to exceeding your service needs on your next visit.  If you would like, I would be happy to mail you a reminder sticker or you can come by anytime and we will add one.  

Thanks again for trusting in Hiley Hyundai for your service needs.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
JOHN A. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close to home "
Exelant
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/02/2017 07:03 PM
JD K., Service Manager at Hiley Hyundai responded on 08/05/2017

Good afternoon John.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Doreen L. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mary"
Friendly fast service and am told what will be done now and what will be needed the next service. The Car is checked thoroughly and the service is prompt and fast.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/02/2017 05:32 PM
JD K., Service Manager at Hiley Hyundai responded on 08/03/2017

Good afternoon Doreen.  I appreciate you taken time to complete our survey.  Your feedback is very important to us.  

I apologize that you didn't get the answers you needed when your Service Advisor was out.  I certainly think we should be able to assist you no matter who you are working with.  We look forward to seeing you on your next visit.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Stephen B. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, professional and always a great value. "
I always come to Hiley Hyundai for my regular maintenance.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/02/2017 02:14 PM
JD K., Service Manager at Hiley Hyundai responded on 08/03/2017

Good afternoon Stephen.  We appreciate you trusting Hiley Hyundai for all your service needs.  We look forward to exceeding your expectations for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism "
Christopher Irving (CI) was great because he fully comprehended and addressed all my car questions.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/02/2017 12:45 PM
JD K., Service Manager at Hiley Hyundai responded on 08/02/2017

Good afternoon.  Thank you for giving us another opportunity to exceed your expectations.  We appreciate you trusting your service needs with Hiley Hyundai. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
David R. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff and a clean car"
Great
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 07/31/2017 02:33 PM
JD K., Service Manager at Hiley Hyundai responded on 07/31/2017

Good evening David.  We know you have many choices when it comes to servicing your Hyundai, and we couldn't ask for a better compliment.  Thank you for trusting in Hiley Hyundai to meet all your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
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