Hop Automotive


Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

61 Reviews

92% Would Recommend
Latest Review 23 days ago

Darrin K. on 07/29/2017
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Darrin said the business did what they said they would, and the staff was reasonable.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 07/10/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Logan W. on 07/28/2017
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Spoke with David. He said he was mostly satisfied with the visit and the work this business did. They kept changing and replacing parts. It took a long time and it became expensive. That part was not pleasing to him. However, they gave him a discount on the price of the work because of all those parts that were being interchanged. He was very pleased.
Vehicle: Ford Five Hundred
Category: Service
Service Date: 07/06/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Lance T. on 07/12/2017
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Lance said he will recommend this business for service.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 07/06/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Elmo C. on 07/12/2017
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Elmo said the experience was pretty good.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 07/05/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
James S. on 07/10/2017
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James said this business did a good job and they were prompt. They provided a shuttle service which was nice.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 06/27/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
MICHAEL W. on 06/28/2017
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"The people, service"
Great atmosphere and customer service is bar none!!!
Vehicle: Mazda 3
Service Date: 06/27/2017
Review Created: 06/28/2017 05:28 AM
Melody A. on 06/20/2017
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Melody said she thought the prices were a little too high.
Vehicle: Toyota Prius
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
BECKY R. on 06/16/2017
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"Honesty"
I go to HOP because they are honest and straightforward in their dealings. I never feel pressure to have extra work done. But I am informed about things that will need my attention.
Vehicle: Ford Flex
Service Date: 06/15/2017
Review Created: 06/16/2017 04:28 AM
Alexander C. on 06/15/2017
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Alexander said his overall experience was perfect.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 06/12/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Carter L. on 06/15/2017
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Spoke with Rhonda. She said the business got her brakes fixed but were a little high priced.
Vehicle: Dodge Caravan
Category: Service
Service Date: 05/31/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Vincent E. on 06/14/2017
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Vincent said the business was forthcoming with the price of the service they performed. They were communicative about what was urgent and what could wait.
Vehicle: Subaru Impreza
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Shonda C. on 06/09/2017
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Shonda said the service took a little longer than she was anticipating. They did not have the right part. She had to go to Walmart and buy the tire for them. It took them about 2 hours to get to her vehicle back and call her. She had told him she was out of town and was in a hurry. Aside from the time it took and not having the part they were friendly.
Vehicle: Honda Civic
Category: Service
Service Date: 06/06/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Susan F. on 06/09/2017
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Susan said the business provided really great service.
Vehicle: Ford Thunderbird
Category: Service
Service Date: 06/05/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Heather D. on 06/09/2017
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Heather said the business helped her with rides and she has never been to a facility that has done that. They were nice and gave her a few programs to help her financially fix her van. They have great service and they have wonderful attitude.
Vehicle: Mercury Villager
Category: Service
Service Date: 06/05/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
DEE H. on 06/03/2017
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"good work"
All way good device
Vehicle: Hyundai Sonata
Service Date: 05/23/2017
Review Created: 06/03/2017 08:30 AM
JOE B. on 05/31/2017
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"Customer Service was great."
Perform exactly as agreed. Did not push for work not originally discussed. Disclosed unforseen before proceeding, with both scope and cost along with applicable options.
Vehicle: Infiniti QX60
Service Date: 05/30/2017
Review Created: 05/31/2017 11:08 AM
Karl L. on 05/27/2017
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Karl said he was happy with the service.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/25/2017
Review Created: 05/27/2017
This review was collected via phone interview by Customer Research Inc.
Tom H. on 05/23/2017
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Tom said he had a good experience.
Vehicle: Nissan Xterra
Category: Service
Service Date: 05/22/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Darlene S. on 05/22/2017
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Darlene said this business was able to work quickly. She was given good advice so she can trust them. She is thankful for their good service.
Vehicle: Dodge Ram Van
Category: Service
Service Date: 05/17/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Elmo C. on 05/22/2017
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Elmo said they did a good job.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 05/18/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 61 in total