Hutchinson Automotive Inc


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

365 Reviews

99% Would Recommend
Latest Review 2 days ago
Jessica G. on 08/21/2017
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"JG"
Excellent service as always. Thanks.
Vehicle: Volkswagen Jetta Sedan
Service Date: 08/17/2017
Review Created: 08/21/2017 11:10 AM
Harris R. on 08/21/2017
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"Excellent Experience at Hutchinson Automotive"
Heather and her team provide first class service. Highly recommended for VW service!
Vehicle: Volkswagen Jetta Sedan
Service Date: 08/17/2017
Review Created: 08/21/2017 06:20 AM
Mary P. on 08/17/2017
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"Trustworthy"
Trustworthy
Vehicle: Volkswagen New Beetle Coupe
Service Date: 08/15/2017
Review Created: 08/17/2017 02:47 AM
Ashley C. on 08/04/2017
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Ashley said the business did a great job and they are very timely.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 08/02/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Matt L. on 08/01/2017
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"The Best Auto Shop in Birmingham"
The folks at Hutchinson are always professional and go above and beyond in their customer service. They provide fast and economical service, and they've helped me to solve many an issue with my Volkswagen.
Vehicle: Volkswagen New Beetle Coupe
Service Date: 07/31/2017
Review Created: 08/01/2017 07:11 AM
Joanna M. on 07/28/2017
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Joanna said this facility is good at what they do.
Vehicle: Volkswagen CC
Category: Service
Service Date: 06/29/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Ramiro L. on 07/26/2017
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Ramiro said the experience was good and they work on German vehicles.
Vehicle: Volkswagen Jetta Wagon
Category: Service
Service Date: 07/25/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Frank B. on 07/19/2017
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"Keeping my Jetta on the road"
I've been using Hutchinson for work on my 2003 diesel Jetta for a number of years, and thanks to them, I've clocked over 375,000 miles. I intend to keep using them for the next 375,000. Always reliable, always friendly, always helpful. Thank you to everyone at Hutchinson.
Service Date: 07/13/2017
Review Created: 07/19/2017 07:39 PM
Gabe R. on 07/16/2017
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"CLOCK SPRING"
Alan diognosed the problem w my Jetta over the phone and fixed the car good as new.
Vehicle: Volkswagen Jetta
Service Date: 07/11/2017
Review Created: 07/16/2017 05:10 AM
Octavia M. on 07/13/2017
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Octavia said she didn't have any problems. The service was done in a timely manner, and it was done professionally.
Vehicle: Audi A8
Category: Service
Service Date: 07/12/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
David J. on 07/11/2017
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David said his experience with this business was good. They were quick and did not charge him for a follow-up inspection.
Vehicle: Audi A4
Category: Service
Service Date: 07/05/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Ben N. on 06/28/2017
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"Brakes"
Little disappointed that I was not told beforehand that rotors were going to be replaced in addition to brake pads.A lot more expensive and Ben and I would like to have discussed before it took place.
Vehicle: Volkswagen Jetta
Service Date: 06/01/2017
Review Created: 06/28/2017 05:13 AM
Alan at Hutchinson Automotive Inc responded on 06/28/2017

On your visit 6-1-17, we told you that you had to have rotors due to the emergency brake cable being too tight on the rear left caliper causing the inner brake pad to gouge out the rotor thus resulting in having a rear brake pad and rotor job on 6-21-17. During that time, the rear left emergency brake cable was adjusted as to not create the same problem again.

Terry H. on 06/27/2017
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"Great Service"
Confidence in work performed in this auto repair shop. Work was completed as expected. Never disappointed in Hutchinson service.
Vehicle: Volkswagen New Beetle
Service Date: 06/26/2017
Review Created: 06/27/2017 05:54 PM
Rick E. on 06/26/2017
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"Great service by great people!"
I have taken all three of my Audi's to Hutchinsons and been delighted with the service and communications with them. They have done their best to keep costs down and let us know what they found and what the cost would be. No surprises! Thanks!
Vehicle: Audi A8
Service Date: 06/23/2017
Review Created: 06/26/2017 06:06 PM
Trent H. on 06/24/2017
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Trent said this business did a good job, and they took care of him. They were straight with him on the prices, and quite a bit cheaper than the dealership. They did a good job on his vehicle, and he would definitely recommend them.
Vehicle: Audi A7
Category: Service
Service Date: 06/22/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Alan at Hutchinson Automotive Inc responded on 06/26/2017

Trent, it was a pleasure working on your A7. While you are in Birmingham on your job assignment, if there is anything we can do for you, please don't hesitate to call upon us.

Amanda K. on 06/23/2017
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"Great, fast service!"
I have used Hutchinson for years! They offer convenient appointments around my schedule, and provide incredibly fast and efficient service. Their prices are more than fair and they care about your vehicle. I cannot recommend this family owned business highly enough!
Vehicle: Audi TT
Service Date: 06/22/2017
Review Created: 06/23/2017 05:02 AM
Chuck C. on 06/21/2017
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Chuck said it was good, he's still looking for a tool kit and they haven't called him back about it.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 06/13/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Alan at Hutchinson Automotive Inc responded on 06/24/2017

Chuck, what are you talking about? Heather and you have talked past few days about your toolkit. You didn't like the VW factory price, so Heather has been looking and quoting out an aftermarket kit for you. 

Jessica G. on 06/20/2017
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"Heather & Alan"
Heather & Alan
Great service as always. Thanks.
Vehicle: Volkswagen Jetta
Service Date: 06/19/2017
Review Created: 06/20/2017 11:11 AM
Neville B. on 06/20/2017
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Neville said this business did an okay job.
Vehicle: Volkswagen Rabbit
Category: Service
Service Date: 06/19/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Alan at Hutchinson Automotive Inc responded on 06/24/2017

Neville, what would it take on our part to better serve you, to get a five star review?

Trisha M. on 06/20/2017
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Trisha said they were nice and friendly. They did a good job.
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 06/15/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 365 in total