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Hyundai of Bedford

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,475 Reviews)
62
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Score Details

5 stars
71%
4 stars
14%
3 stars
6%
2 stars
3%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
99
Total ReScores™
4.6
ReScore™ Average
62
Net Promoter Score ®

Business Details

About

Hyundai of Bedford (Formerly Rick Case Hyundai of Cleveland) is conveniently located in Bedford, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Bedford’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or Hyundai of Bedford (Formerly Rick Case Hyundai of Cleveland) is conveniently located in Bedford, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Bedford’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(440) 439-0700
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
18300 Rockside Road Bedford, OH 44146
Get Directions
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,475 Reviews)
Write a Review
Recent Reviews
JF
gravatar
Jay F.
Pepper Pike, OH
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Four Weeks of Frustration & Upset/ VIN #5NPE34AF2JH711842
My Hyundai Sonata was tied up at the dealership in Bedford for just short of 4 weeks. The service advisor tried to help me as best she could, but it seems she had to wait for headquarters to determine what to do before a satisfactory repair could be made. Overall I am basically happy with my automobile. However, I am not pleased with the way this matter was handled by Hyundai and the fact that I didn't have my car for 4 weeks. I think it would be nice if you provided me with Winter Floor Mats and a Cargo Net for the trunk in recognition of my frustrating experience and lack of availability of my vehicle. Annette Konrad, Service Advisor at Hyundai of Bedford bent over backward to try to help me with the resolution of this matter , which was greatly appreciated.
Recommended
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/19/2019 12:21 PM

Thank you for taking time to take the survey. We appreciate your feed back.

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