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Hyundai of Bedford

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,475 Reviews)
62
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
99
Total ReScores
4.6
ReScore Average
62
Net Promoter Score ®

Business Details

About

Hyundai of Bedford (Formerly Rick Case Hyundai of Cleveland) is conveniently located in Bedford, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Bedford’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or Hyundai of Bedford (Formerly Rick Case Hyundai of Cleveland) is conveniently located in Bedford, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Bedford’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(440) 439-0700

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
18300 Rockside Road Bedford, OH 44146
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,475 Reviews)

JC
gravatar
JIM C.
Mayfield Heights, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sure know how to put the "serve" part in service.
My ignition cylinder was broken. There was no issue when the key was taken out of the ignition the night before. Then the key only went in halfway. This was the second time an issue of this nature occurred on this vehicle. The first time the tow driver was able to allow the key to get into the ignition and turn. This time, the key would not turn after the tow driver unjammed the tumblers in the cylinder.

The explanation I was given was that sometimes the weight of your keys can throw the tumblers out of alignment. I would have a better time buying into that if my keys weighed less than the watch on my wrist.

Then to tell me your last loaner went off the lot minutes before I walked in, and the best you could do was a rental because you won't be able to get the parts for 4 days?!

Yeah, I'll come here first thing when I decide to get rid of this car in another year or two.
Not Recommended
Melissa P. from Hyundai of Bedford responded on 03/27/2014 05:08 PM

We would like to extend our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situation.



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