Hyundai of Cookeville


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

538 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.9411765/5Overall Rating 4.9411765/5Overall Rating 4.9411765/5Overall Rating 4.9411765/5rating 4.9411765
Original
Overall Rating 2.05882/5Overall Rating 2.05882/5rating 2.05882rating 2.05882rating 2.05882
96% Would Recommend
100% Business Response
Latest Review about 20 hours ago
Lucas M. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lucas' s review"
Hyundai of Cookeville was amazing!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/24/2017 05:46 PM
Eric B. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and Out quickly"
The folks are always easy to deal with and they get you an appointment with minimal effort.
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 11:46 AM
David A. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sir.work"
See other pg excellent.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/20/2017 08:41 AM
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
Everyone was really friendly and explained the details carefully of what options I had for my oil change. It was even finished under the time I had thought it would take!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/20/2017 07:26 AM
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A compliment and a warning"
Be very careful of this business on the internet. There is a saleswoman in their internet department named Sarah that is very disreputable and NOT at all trustworthy. If you are going to buy from this dealer, avoid the internet!
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/18/2017 07:10 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 09/25/2017

Thank your feedback and also for letting your star rating only reflect the service provided by the service department as the survey intends. I will pass this along to our Internet sales manager to make sure that they are aware. Thank you again and we hope to have the opportunity to service your vehicle again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Amanda F. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent!"
Staff is super friendly and helpful. I never have to wait very long when getting my car serviced. The only downfall is not being able to schedule it on Saturdays. I'm an hour away so I have to miss at least half a days work for an appointment.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 11:34 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 09/18/2017

Thank you for your feedback. We appreciate business and hope to have the opportunity to serve you again. Also, we started offering Saturday Service from 8:00 - 1:00 PM a little over a year ago. You can give us a call to schedule your next service or you can do so on line at

 https://www.hyundaiofcookeville.com/schedule-service.htm

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Debra G. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a great experience"
Very pleased with the organization of Hyundai of Cookeville. Friendly, helpful and knowledgeable staff. Daniel in the service department does a great job! Thanks again!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/18/2017 05:46 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 09/18/2017

Thank you for reviewing us. We appreciate your feedback and comments. I will make sure to give Daniel and the technician the credit for excellent service

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Mike L. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great friendly service"
Always friendly with great service at a reasonable price.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/16/2017 06:28 AM
Stacy S., DPSM at Hyundai of Cookeville responded on 09/17/2017

Thank you for the making the time to fill out the survey and the kind words!  We appreciate the opportunity to have you as a Hyundai of Cookeville customer.

Cheryl Y. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very professional"
timely service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 06:45 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 09/17/2017

Thank you for the making the time to fill out the survey. we appreciate the opportunity to have you as a Hyundai of Cookeville customer.

Bruce M. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The personal care that is given by the service managers"
very pleased with the service rendered by Hyundai of Cookeville.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 08:19 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 09/17/2017

Thank you for the making the time to fill out the survey and sharing your thoughtful comments.

Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service "
Friendly staff
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/12/2017 06:49 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 09/17/2017

Thank you for the making the time to fill out the survey.We appreciate the opportunity to have you as a Hyundai of Cookeville customer.

Verified Customer on 09/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly helpful"
They do all then can to find the problem and fix it.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 05:45 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 09/17/2017

Thank you for the making the time to fill out the survey. We appreciate the opportunity to have you as a Hyundai of Cookeville customer.

Jeff C. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai of Cookeville - My experience"
2nd vehicle we purchased from Hyundai of Cookeville. For those folks who do not relish the auto purchasing process. Consider this dealership.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 04:48 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 09/17/2017

Thank you for the making the time to fill out the survey and sharing your thoughtful comments!

Mark W. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
Had my tranny fluid changed and it was excellent service as usual...and quick too!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 02:11 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 09/17/2017

Thank you for the making the time to fill out the survey. We appreciate the opportunity to have you as a Hyundai of Cookeville customer. Thanks for the kind words!

Micki S. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service!"
My Sante Fe had 2 recalls, they were excellent in doing the repairs!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/09/2017 08:01 AM
Stacy S., DPSM at Hyundai of Cookeville responded on 09/17/2017

Thank you for the making the time to fill out the survey & the very kind words!  

Terry S. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"+"
+
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/08/2017 06:56 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 09/18/2017

Thank you for reviewing us. We appreciate your feedback and look forward to working with you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Chris P. on 09/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service"
The guys provided us with friendly and quick service. And, so far, quality service as the car has not been having the same issues it was having when we took it to them.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/06/2017 11:25 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 09/12/2017

Thank you for feedback and the comments. I am happy to hear that you were pleased with service Jeremiah provided. We hope to have the opportunity to serve you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Melissa A. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All the staff and services are very professional "
Yes
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/06/2017 09:11 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 09/06/2017

Thank you for taking the time to review us. We appreciate your feedback and the comments. It is always a pleasure working with you and look forward to doing so again in the future.

DONNIE H. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Completely satisfied with this service call call
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/06/2017 04:35 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 09/18/2017

Thank you for reviewing us. We appreciate your feedback and the comments. We try to make these simple repairs as little of an inconvenience as possible.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
EDWARD C. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very good and friendly service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 06:03 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 09/18/2017

Thank you for reviewing us. We appreciate our comments and hop to see you again when your vehicle needs maintenance.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Displaying Review 1 - 20 of 538 in total