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Hyundai of St. Augustine

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,677 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
318
Total ReScores
4.7
ReScore Average
81
Net Promoter Score ®

Business Details

About

Hyundai of St. Augustine is ready to help you purchase a new Hyundai or used car. We offer professional Hyundai service and our vehicle repair experts will diagnose your vehicles problem and make a repair as quickly as possible. Come see you today, we are located on US Highway 1 South in St. Augustine, FL. Hyundai of St. Augustine is ready to help you purchase a new Hyundai or used car. We offer professional Hyundai service and our vehicle repair experts will diagnose your vehicles problem and make a repair as quickly as possible. Come see you today, we are located on US Highway 1 South in St. Augustine, FL.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(904) 797-7800

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
2898 US Highway 1 S St. Augustine, FL 32086
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,677 Reviews)

JS
gravatar
JOEL S.
St. Augustine, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Bad Service Experience
stopped by for second oil change included with purchase. Was insulted by lot person, then by service manager. Only returned with appointment (took almost 2 hours for oil change) as I used my second included oil change. I can go to any Ford dealership and no appointment needed. Just took my F150 to Toyota of Daytona and was out in 40 minutes with appointment. I will not return to Hyndai of St. Augustine. They are great at the sale, but service is terrible and so are the employees...I complained to dealership manager, waste of more valuable time...
Not Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 03/15/2014 04:39 AM

Mr. Schmidt, 
My sincere apologies for the level of service you received from my staff.  I appreciate your candid feedback as it is the only way we can hope to improve as an organization.  Your experience is uncharacteristics of the level of service provided by my employees.  I would like to discuss this further with you so I can review your concerns and experience with my service director, Joe King, and he can take the appropriate corrective action with his staff to prevent this from happening in the future.  I can be reached at my office line, 904-797-7800 ext 114.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

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