IRA Collision

Reviews (627)

rating 4.538103rating 4.538103rating 4.538103rating 4.538103rating 4.538103

Recommend?
94%

161 Andover St.
Danvers, MA 01923
(978) 605-2110
Latest Reviews for IRA Collision
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jacqueline L. in MA on 04/16/2012
Jacqueline said they did a great job.
Category: Collision
Review Created: 04/16/2012
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Daniel V. in MA on 04/14/2012
Daniel said they had a little staffing issues while working on his vehicle, and it took about 3 months but was ready on time. Subaru took a little while to send the parts for his vehicle. He said he felt a little frustrated. After getting the parts it took only 2 days to fix the problem with his vehicle and he was very pleased.
Category: Collision
Review Created: 04/14/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Paul C. in MA on 04/14/2012
Spoke with Antonitta. She said this business has always been good to her.
Category: Collision
Review Created: 04/14/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Eileen S. in MA on 04/12/2012
Eileen said they were very thoughtful and nice. She mentioned that the vehicle looks great.
Category: Collision
Review Created: 04/12/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Barbara D. in MA on 04/12/2012
Barbara said she was happy with her overall experience because they did a good job and handled it well. Also, she said her vehicle was one week late because there was a parts delay. She does not blame the business for the delay.
Category: Collision
Review Created: 04/12/2012
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Robert P. in MA on 04/12/2012
Spoke with Maggie. She said that the paint did not match and they had to redo it.
Category: Collision
Review Created: 04/12/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Cathy S. in MA on 04/11/2012
Cathy said she is very pleased with this business.
Category: Collision
Review Created: 04/11/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Tina W. in MA on 04/11/2012
Tina said she is a very satisfied customer and she is happy with whatever the business does. Everyone at the business was nice and Jason was awesome.
Category: Collision
Review Created: 04/11/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Suzanne O. in MA on 04/11/2012
Suzanne said this business took care of everything, fixed her vehicle, and it looks beautiful. She pointed out you can't even tell it was damaged. She mentioned everyone was real nice, and everyone was great and fabulous. When she dropped her vehicle off they didn't give her a time when her vehicle would be ready, but they kept her updated with status reports. She was promised a time when she would get her vehicle back towards the end of her experience, and they got it back to her on time.
Category: Collision
Review Created: 04/11/2012
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Lauren B. in MA on 04/11/2012
Lauren said this experience took longer than she had expected. She did not elaborate further. She was disappointed this business did not inform her of or perform an additional, unspecified service which would have avoided a second corrective visit.
Category: Collision
Review Created: 04/11/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Alissa C. in MA on 04/11/2012
Alissa said this business has great customer service. She also said the work took 10 days because of the insurance company delay but she did not mention how much longer it was than promised.
Category: Collision
Review Created: 04/11/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Anthony H. in MA on 04/10/2012
Anthony said that everything went great. It was good quality work and they were very timely.
Category: Collision
Review Created: 04/10/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Thomas C. in MA on 04/10/2012
Thomas said they have purchased about 4-5 vehicles at the business. They have always taken good care of him, including his wife. The staff fights with the insurance company on their behalf to obtain Toyota parts. He is always satisfied with the finished product, and he has never had to call back. The repair service was perfect the first time. Thomas stated they can not even tell there were damages. The staff is professional all the way, and he would recommend the business all the time. It is a great place of business.
Category: Collision
Review Created: 04/10/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ilka O. in MA on 04/10/2012
Ilka said everything was done very professionally at the business, they helped out all they could and the work was done good. Her vehicle looks like nothing ever happened to it. She has a Toyota family and they all believe in Toyota.
Category: Collision
Review Created: 04/10/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
William K. in MA on 04/09/2012
Spoke with Irene. She said she was greeted immediately when she came in and it showed her this business's professionalism.
Category: Collision
Review Created: 04/09/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sophee O. in MA on 04/07/2012
Sophee said the business did a good job. They were friendly and treated her very well.
Category: Collision
Review Created: 04/07/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Laurene W. in MA on 04/06/2012
Laurene said the business did forget to remove some trash that was in her trunk during the whole time the vehicle was at the business. She requested that the business remove the trash for her. The vehicle now has an odor she can not get rid of. She appreciated the business keeping her informed during the repair process.
Category: Collision
Review Created: 04/06/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Christine D. in MA on 04/06/2012
Christine said this business always does very good.
Category: Collision
Review Created: 04/06/2012
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
James N. in MA on 04/06/2012
James said the experience took a long time but he chose not to elaborate if there was a delay. He stated the repair was great but the buff job provided afterwards looked rushed. Carol-Ann was great.
Category: Collision
Review Created: 04/06/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Julie H. in MA on 04/05/2012
Julie said they handled the vehicle very well. They did a nice job and they had the vehicle ready when she expected it.
Category: Collision
Review Created: 04/05/2012
This review was collected via phone interview by Customer Research Inc.
Displaying Review 61 - 80 of 627 in total
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