Elaine said her vehicle was ready when promised but it had to go in twice and that was due to the insurance company. She rated them 5 overall and across the board on a scale of 1 to 5. She has a crazy life, but Carmen kept her updated by emails and he was prompt. The girls in the office were great, too. Elaine has 6 children for daycare and 4 foster children so her vehicle is very valuable to her. Carmen was very good. The insurance company okayed the 2nd visit repairs but hadn't notified the rental vehicle company, and Carmen straightened out all the numbers with them for her. He went above what he had to go.
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