Saugus, MA 01906
7.6 miles away
"It took a long time but I was happy with it."
Review for IRA Collision
Bonaventure M. on 10/10/2011
Bonaventure said he will be taking the vehicle back. The rear bumper is not fitting right and the paint does not match. They had to jump the vehicle because the battery was dead. He took it to the affiliated dealership and was told there was nothing wrong with the battery. Someone had to have left the lights on. He was told the work would take 1 week but it took 2 weeks. They did not give him a reason for the delay. He received no updates during the repairs. He had to call the business to get any information. He chose this business because he used them a few years ago and everything was fantastic. He was not happy at all with the work performed and is not sure if he will be purchasing his next Lexus from the related sales department. He is planning on purchasing one soon. He would not recommend this business to others for the reasons mentioned.
Review Created: 10/10/2011
This review was collected via phone interview by Customer Research Inc.