Richard said they called him to say the vehicle was ready. When he inspected it he noticed they had not completely repaired the vehicle. Although it looked fine, he discovered there was still a divot in the front bumper. Since it is a leased vehicle, correcting the problem was necessary. The repairs to the vehicle took 1 additional day for them to complete the previously mentioned work. It also caused him to have the rental vehicle 1 additional day. In the end, he was satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.