Jack Morris Auto Glass Memphis


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

268 Reviews

98% Would Recommend
Latest Review 9 days ago
Emma C. on 08/08/2017
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Great customer service at the front desk.
Category: Glass
Service Date: 07/28/2017
Review Created: 08/08/2017
Juan C. on 08/01/2017
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Juan said they have excellent service and knowledgeable technicians.
Category: Glass
Service Date: 07/26/2017
Review Created: 08/01/2017
Mark N. on 08/01/2017
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Mark said he is completely happy with the quality of service. The accident happened on a Saturday, and the appointment for the repair was set for the very next Monday. The quick response was incredible.The window was exactly like the original from his 1988 Ford, which is what he wanted. He was impressed with the speed and craftsmanship of the technician who performed the work. He was friendly, professional and took extra time to remove all of the glass fragments from the original broken window. Not all glass employees are as conscientious as they are. He represented their facility well. There is only one thing they can improve on. They need to make sure to contact the customer before they arrive at their house. The call was made to his home number and a message of expected arrival time was left on the answering machine. However, since he was at work, he never received the message until he came home that evening. He did not recieve a phone call or voice message on his cell phone. He suspects the employee thought he was leaving the message on the cell phone though. This miscommunication caused him to miss the first appointment with the technician at home and he had to come back the next day. Being in a service industry himslef, he realizes this was an added cost to the business. He will not hesitate to contact them again for any future glass repair work. His job always contacts this business to work on their fleet vehicles and the work is always first rate.
Category: Glass
Service Date: 07/25/2017
Review Created: 08/01/2017
Eric N. on 07/25/2017
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Top-notch service all the way around.
Category: Glass
Service Date: 07/18/2017
Review Created: 07/25/2017
Sheri B. on 07/25/2017
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Rachel and Teresa are fantastic at customer service. The technicians did a superb job on a special order windshield. Jack Morris has superb service. My experience was seamless from making the claim with my insurance company to the Jack Morris handling the special order to great customer service through an installation superbly executed in a reasonable and quick time frame.
Category: Glass
Service Date: 07/19/2017
Review Created: 07/25/2017
Thomas W. on 07/18/2017
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Jack Morris did an absolutely fabulous job. Everyone was courteous, professional and extremely knowledgeable. I was well taken care of.
Category: Glass
Service Date: 07/06/2017
Review Created: 07/18/2017
John B. on 07/06/2017
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I would have appreciated it if the technicians would have cleaned off the door sills on my drivers side and passenger side where they stood to install the glass. Both sides were extremely dirty after picking up the vehicle.
Category: Glass
Service Date: 06/27/2017
Review Created: 07/06/2017
Donna L. on 07/06/2017
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This was so easy and professional. Thanks Jack Morris Glass.
Category: Glass
Service Date: 06/27/2017
Review Created: 07/06/2017
Kerry G. on 06/30/2017
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Whole staff was very professional. Bridget was really on top of her game.
Category: Glass
Service Date: 06/20/2017
Review Created: 06/30/2017
Lamar G. on 06/29/2017
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Great service.
Category: Glass
Service Date: 06/20/2017
Review Created: 06/29/2017
Timothy W. on 06/23/2017
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Had to wait a long time. The customer service person gave us a discount.
Category: Glass
Service Date: 06/14/2017
Review Created: 06/23/2017
Patricia O. on 06/20/2017
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Had a pen mark on seat when I picked up the vehicle.
Category: Glass
Service Date: 06/12/2017
Review Created: 06/20/2017
Steven P. on 06/16/2017
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Steven said Jack is always professional and the work is completed in a timely manner. They offer several options for completion and they meet all his needs.
Category: Glass
Service Date: 06/02/2017
Review Created: 06/16/2017
Kelly K. on 06/13/2017
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Efficient and quick. Like the fact that you can come to us. Thanks.
Category: Glass
Service Date: 06/05/2017
Review Created: 06/13/2017
Joseph H. on 06/13/2017
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For 40 years Jack Morris has been a company I have recommended to my insurance customers. What more needs to be said? There is a company culture of excellence that has been constant. Jack and now John are trustworthy and so are their employees. Chip Hunter
Category: Glass
Service Date: 06/07/2017
Review Created: 06/13/2017
Joseph M. on 06/08/2017
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You guys are the best. You went above and beyond repairing my glass.
Category: Glass
Service Date: 05/26/2017
Review Created: 06/08/2017
Dickie L. on 06/06/2017
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Thanks for the wonderful job and helping me to maintain a safe driving experience.
Category: Glass
Service Date: 05/30/2017
Review Created: 06/06/2017
James V. on 06/01/2017
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The technician was very good and knew exactly what he was doing. Would request him again should I need another replacement.
Category: Glass
Service Date: 05/23/2017
Review Created: 06/01/2017
Gregory G. on 06/01/2017
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I can't remember his name but my technician was great. He was super helpful on an unrelated problem that we had to resolve first, wper blades issue, and was very professional and kind.
Category: Glass
Service Date: 05/19/2017
Review Created: 06/01/2017
Jay W. on 05/25/2017
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Thoughtful, courteous service expertly done.
Category: Glass
Service Date: 05/15/2017
Review Created: 05/25/2017
Displaying Review 1 - 20 of 268 in total