Jackson Automotive Specialist, Inc.


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

504 Reviews

98% Would Recommend
Latest Review about 5 hours ago
RUBY W. on 07/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I always trust Jackson Automotive"
There is a reason there were at least three other women picking up, leaving or waiting for their vehicles. We don't have to worry about being over charged for work we don't need. This was the first time I've had to wait linger than estimated- but that was because parts were not delivered as promised which was beyond James' control.
Vehicle: Volkswagen Jetta
Service Date: 07/21/2017
Review Created: 07/23/2017 01:30 PM
MARK H. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trustworthy and reliable service!"
This was my second time to use Jackson Automotive over the past 2 years. Once again they fixed me up and had the car ready when promised. Cant say enough good things about these guys--they're the best!
Vehicle: Pontiac Torrent
Service Date: 07/14/2017
Review Created: 07/18/2017 02:42 PM
NETHRIAL J. on 07/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work."
Jackson's evaluations are always precise.
Vehicle: Jaguar XJ8
Service Date: 07/03/2017
Review Created: 07/09/2017 08:14 PM
KEN R. on 07/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal timely service"
Always receive a call within 24 hours explaining what the problem is with car and their recommendations and options. Usually same day service if in early.
Vehicle: Pontiac Solstice
Service Date: 07/07/2017
Review Created: 07/09/2017 05:30 AM
SUZANNE M. on 07/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest. Explains things in simple terms slowly without a condescending attitude"
Honest. Explains things in simple terms slowly without a condescending attitude. We had an a valuation on the Dodge dealership that told us our Dakota with 200,000 miles was worthless and to scrap it, that it would take over $4000 to fix it. Jackson and Automotive diagnosed it fixed it and $800. We have use them for numerous cars of my six family members over the last 20 years. Service has always been spectacular. Prices are fair work is done quickly. We have sent several Friends over the years who felt the same way.
Vehicle: Dodge Dakota
Service Date: 07/07/2017
Review Created: 07/09/2017 05:22 AM
GEORGE L. on 07/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"checked car over for trip"
checked the car over prior to a 1,000 mile plus road trip. Everything was ok, 2 items noted for re-check upon return, and aging hydraulic hose and the rear struts. Fast, courteous, professional.
Vehicle: Toyota Camry
Service Date: 07/07/2017
Review Created: 07/08/2017 12:09 PM
DON W. on 07/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Workand Pricing"
Pricing is good and always fixed right the first time
Vehicle: Cadillac Escalade EXT
Service Date: 07/05/2017
Review Created: 07/07/2017 06:19 AM
James O. C. on 07/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said this business provided him with good service and they did everything.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 07/03/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
TONYA M. on 07/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car check "
Jackson got my car I quickly and got everything ready for a long distance road trip:)
Vehicle: Chevrolet Suburban
Service Date: 06/29/2017
Review Created: 07/04/2017 11:59 AM
TONYA M. on 07/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car repair"
The owner is honest and the work they do is good and efficient:)
Vehicle: Dodge Pickup
Service Date: 06/27/2017
Review Created: 07/03/2017 07:41 AM
CARL G. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The quality of their work and the personalities of the entire staff."
Outstanding as usual...great work.
Vehicle: Chrysler Town & Country
Service Date: 06/21/2017
Review Created: 06/30/2017 07:35 PM
Sue D. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sue said everything went well, as far as she can tell. The staff is competent, and they always do their best to please her.
Vehicle: Mercedes-Benz CLS550
Category: Service
Service Date: 05/19/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Clay D. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Clay said this business is the best.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 06/23/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
STEVE B. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great!"
Solid same day service with a fair balance between what must be done now to correct the issue, but never "over repairing"
Vehicle: Ford Pickup
Service Date: 06/23/2017
Review Created: 06/26/2017 12:46 PM
BILL K. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"NO NONSENSE!!!!"
Quick, accurate, honest troubleshooting and repair. Time after time same result, I LIKE IT>>>>
Vehicle: Ford Pickup
Service Date: 06/23/2017
Review Created: 06/26/2017 10:42 AM
GERRY C. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional All The Way!"
Great service and great knowledge of my car and needs. Best service in Rockwall!
Vehicle: Mercedes-Benz ML350
Service Date: 06/22/2017
Review Created: 06/26/2017 09:39 AM
Nelson S. on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nelson said the staff provided a lot of information about what needed to be fixed. They provided the best price.
Vehicle: Mazda 3
Category: Service
Service Date: 05/08/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
LORIS K. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT JOB11"
Friendly, completed the job timely, test drove the vehicle to be sure their work was complete. very satisfied with their work.
Vehicle: Ford F-150
Service Date: 06/21/2017
Review Created: 06/23/2017 02:40 PM
TRACY B. on 06/15/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Overcharged "
I needed a battery. The owner found a less expensive one which I approved. But it had to be delivered. After delivery and a quick installation, the owner charged me almost $200, which was the price of the highest battery (before installation)!! The mechanic who installed the battery told the owner, in front of me, how much to charge. Then, when checking out, the total was ~$50 higher than what the mechanic had stated. Maybe he charged me $50 for delivery and taxes?? I was in too much of a rush to look at the receipt. Then, my son inadvertently disposed of it. I was never able to see the charges.
Vehicle: Ford Pickup
Service Date: 05/11/2017
Review Created: 06/15/2017 01:48 AM
Gary N. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gary said the business stands by their work and guarantee it. If it isn't done right, they will make it right immediately.
Vehicle: Honda Accord
Category: Service
Service Date: 05/30/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 504 in total