James Madison Shell


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

483 Reviews

95% Would Recommend
Latest Review over 1 year ago

n/a n. on 06/17/2016
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"Do not get car inspected here!"
This is the second time in two years that my car did not pass inspection with the same inspector. When getting a second opinion it is amazing that I am told my car passes inspection! If I had trusted this inspector for a second time I would have had to "shell" out over $700 dollars! I suspect he is trying to elicit service sales.
Review Created: 06/17/2016 03:03 PM
PAUL T. on 04/25/2015
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"Fast and clean"
JM Shell has pleasant staff has a clean waiting area and they are quick
Vehicle: Mazda CX-5
Service Date: 04/16/2015
Review Created: 04/25/2015 06:49 AM
CRAIG J. on 04/21/2015
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"Honest and quick service"
Brought the Subaru in for Emmissions and Safety Inspection. Treated very well, taken care of promptly and was quickly on my way.
Vehicle: Subaru Outback
Service Date: 04/20/2015
Review Created: 04/21/2015 04:01 AM
ELIZABETH/MICHAEL D. on 04/20/2015
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"VA Inspections"
Quick, effective service. Thanks
Vehicle: Toyota Sequoia
Service Date: 04/17/2015
Review Created: 04/20/2015 09:15 AM
POURDASTAN M. on 04/18/2015
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"Always Reliable"
Service is always professional, reliable, and friendly.
Vehicle: Mercedes-Benz ML350
Service Date: 04/17/2015
Review Created: 04/18/2015 04:23 AM
MAUREEN/ROBERT L. on 04/17/2015
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"Integrity and knowing the work will get done as promised."
I always come back to JMS for a variety of work for my cars. I simply know the job will get done.
Vehicle: RAM Pickup
Service Date: 04/17/2015
Review Created: 04/17/2015 07:33 PM
THOMAS A C. on 04/17/2015
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"Excellent"
Staff is fast, friendly and very flexible.
Vehicle: Porsche 911
Service Date: 04/15/2015
Review Created: 04/17/2015 04:37 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
DONNA P. on 04/16/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Inspection"
JM is my favorite station. But when I went to get my car inspected two days ago, I waited and waited for about 15 min. behind another car in line. When nothing seemed to be happening I went inside and asked whether they were doing inspections that day. Yes. But they couldn't find the man who did them. In another five minutes, he finally showed up. Would have been nice if someone had noticed earlier that there was a line and no one was servicing it.
Vehicle: Toyota Sienna
Service Date: 04/14/2015
Review Created: 04/16/2015 05:07 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for taking the time to let us know how we are doing, We strive to make sure every customers visit is a great experience. I take these reviews very seriously. I will look into this matter personally and be in contact with you to get any additional details concerning your visit with us.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
ACKIE J. on 04/12/2015
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"inspection"
quick.
Vehicle: Nissan Maxima
Service Date: 04/08/2015
Review Created: 04/12/2015 05:14 PM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
JOHN M I. on 04/12/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"close to home"
remember to remove trash from vehicle.that was disappointing
Vehicle: Ford Explorer
Service Date: 04/01/2015
Review Created: 04/12/2015 08:28 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for taking the time to let us know how we are doing, We strive to make sure every customers visit is a great experience. I take these reviews very seriously. I will look into this matter personally and be in contact with you to get any additional details concerning your visit with us.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
JASON L. on 04/11/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"too long"
My alignment took a lot longer than I was told and customer service was poor.
Vehicle: Chevrolet Avalanche
Service Date: 04/10/2015
Review Created: 04/11/2015 06:32 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for taking the time to let us know how we are doing, We strive to make sure every customers visit is a great experience. I take these reviews very seriously. I will look into this matter personally.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
JOLYNNE D. on 04/10/2015
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"great service for emissions and state inspections. "
i would highly recumbend james madison shell for its very quick, efficient and friendly service. i go there every year. congratulations. also comfortable waiting area with both coffee and tea availab.e
Vehicle: Ford Explorer
Service Date: 04/07/2015
Review Created: 04/10/2015 08:43 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
ROBERT J T. on 04/10/2015
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"Neighborhood"
Yes
Vehicle: BMW X3
Service Date: 04/09/2015
Review Created: 04/10/2015 08:30 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words Robert.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
JOHN/MARGARET K. on 04/09/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient"
The staff was friendly and very efficient. The waiting time was minimal.
Vehicle: BMW X5
Service Date: 04/08/2015
Review Created: 04/09/2015 04:39 PM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
AZHER K. on 04/09/2015
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Knowledgable Service Reps"
I apperciated the knowledge and information provided to me by the service advisor.
Vehicle: Toyota Corolla
Service Date: 04/08/2015
Review Created: 04/09/2015 06:09 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
JEANNE/LEO C. on 04/09/2015
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"Excellent friendly service"
Takes on any job even on short notice. Gives valuable recommendations on work to be done.
Vehicle: Mercedes-Benz C320
Service Date: 04/08/2015
Review Created: 04/09/2015 03:53 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
RACHEL Z. on 04/07/2015
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"Very helpful, personable, and remembered my name!"
Very helpful, personable, and remembered my name!
Vehicle: Hyundai Elantra
Service Date: 04/06/2015
Review Created: 04/07/2015 07:05 PM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words Rachel.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
JIM J. on 04/07/2015
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"Excellent Customer Service"
Went there for my annual state inspection and emissions testing. They are very courteous and take their time to inspect your vehicle properly. They make you aware of any problems, and even fixed a minor problem for me for free. Excellent service.
Vehicle: Kia Sorento
Service Date: 04/06/2015
Review Created: 04/07/2015 09:09 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words Jim.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
DANIEL R. on 04/07/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Had my state inspection/emissions check here. No complaints. Service was straight forward and the line moved pretty quickly.
Vehicle: Volkswagen Tiguan
Service Date: 04/06/2015
Review Created: 04/07/2015 06:27 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
CRAIG J. on 04/03/2015
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"Great Service"
Brought in my old pickup since it needed a new water pump and was overheating. Worked on the truck in a timely manner and truck runs great again.
Vehicle: Ford Pickup
Service Date: 04/02/2015
Review Created: 04/03/2015 04:32 AM
Dan J., Store Manager at James Madison Shell responded on 04/17/2015

Thank You for the kind words Craig.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com
Displaying Review 1 - 20 of 483 in total