ReScore Reviews™ (5)

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5rating 4.2
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
100% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Cheryl H. on 04/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice"
Always courteous and helpful
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/30/2017 03:37 AM
JEFFREY W. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 04/25/2017
Service Type: Repair
Review Created: 04/28/2017 12:06 PM
Brian A D., Service Manager at James Wood Hyundai responded on 04/28/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Shelly R. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness, Professionalism and over-the-top Service"
From the start of our purchases (both my husband and I bought one each) the sales people were friendly and knowledgeable. They had endless amount of patience with all of our questions. We couldn't be more pleased!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/28/2017 08:24 AM
Brian A D., Service Manager at James Wood Hyundai responded on 04/28/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Richard T. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
Chris Hall was so friendly and helpful. And an added bonus: washed my car! Well done, James Wood Hyundai.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/26/2017 04:51 PM
Brian A D., Service Manager at James Wood Hyundai responded on 04/27/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Darlene W. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and friendly service"
The service is always quick and I feel very comfortable with the quality of service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/21/2017
Service Type: Repair
Review Created: 04/26/2017 11:33 AM
Brian A D., Service Manager at James Wood Hyundai responded on 04/26/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Stephanie S. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always frendliy very helpful"
always great service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/23/2017 03:01 AM
Brian A D., Service Manager at James Wood Hyundai responded on 04/24/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Karen M. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
Always a great experience.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/21/2017 04:08 PM
Brian A D., Service Manager at James Wood Hyundai responded on 04/24/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Donald S. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love the service that this area provides. Will certainly continue buying Hyundai cars. "
Absolutely can't think of any other place I would recommend.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/21/2017 03:50 PM
Brian A D., Service Manager at James Wood Hyundai responded on 04/24/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Howard B. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"empoyees"
always courteous
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/18/2017 12:40 PM
Brian A D., Service Manager at James Wood Hyundai responded on 04/18/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

George C. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"G. Case"
Service was completed in a timely manner and very courteosly.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/12/2017
Service Type: Maintenance
Review Created: 04/18/2017 11:40 AM
Brian A D., Service Manager at James Wood Hyundai responded on 04/18/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Robert M. ReScore Review on 04/25/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Going the extra mile"
I appreciate the fact you paid attention to my concerns and comments. Brian's effort to reach out demonstrated his desire to go the extra mile for me.
Vehicle: 2009 Hyundai Veracruz
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/15/2017 07:08 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Disappointed"
The system made it very hard to make an appointment. You also let Mike get away from your service department. In my opinion, that will cause a loss of clients.
Vehicle: 2009 Hyundai Veracruz
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/15/2017 07:08 AM
Brian A D., Service Manager at James Wood Hyundai responded on 04/17/2017

We are really sorry about the issue you encountered during the servicing of your Hyundai.  You are absolutely right, and we understand your frustration.  Although we always strive toward 100% customer satisfaction, sometimes things don’t go right.  We would like an opportunity to make it right for you.  Our Service Manager, Brian Doss, will be following up with you in the few days to discuss this situation with you.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Judy S. on 04/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, courteous and efficient "
Thumbs up to the manager, Brian
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 04/07/2017
Service Type: Maintenance
Review Created: 04/12/2017 06:50 AM
Brian A D., Service Manager at James Wood Hyundai responded on 04/12/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Paul D. on 04/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close to home"
Great customer service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/03/2017
Service Type: Maintenance
Review Created: 04/06/2017 12:52 PM
Brian A D., Service Manager at James Wood Hyundai responded on 04/06/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Verified Customer on 04/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service! "
go above and beyond what is expected.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/04/2017
Service Type: Repair
Review Created: 04/06/2017 10:52 AM
Brian A D., Service Manager at James Wood Hyundai responded on 04/06/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Charles W. on 04/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service dept"
Fast, Friendly service. Very helpful!
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 03/31/2017
Service Type: Repair
Review Created: 04/06/2017 10:24 AM
Brian A D., Service Manager at James Wood Hyundai responded on 04/06/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Jimmy H. on 03/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice people"
good service and fair prices
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 03/24/2017
Service Type: Maintenance
Review Created: 03/28/2017 05:54 PM
Brian A D., Service Manager at James Wood Hyundai responded on 03/29/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Kerry W. on 03/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Friendly, efficient, professional service.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 03/22/2017
Service Type: Maintenance
Review Created: 03/27/2017 10:25 AM
Brian A D., Service Manager at James Wood Hyundai responded on 03/27/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Jerimie L. on 03/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Getting Better Every Time"
Thw service is excellent and the team gets it done right the first time.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/21/2017
Service Type: Maintenance
Review Created: 03/26/2017 05:27 AM
Brian A D., Service Manager at James Wood Hyundai responded on 03/27/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Susan W. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
In and out quickly. No hassles! Reasonable price!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/21/2017
Service Type: Maintenance
Review Created: 03/24/2017 12:05 PM
Brian A D., Service Manager at James Wood Hyundai responded on 03/24/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

Michael E. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good!!"
Awesome staff
Vehicle: 2012 HYUNDAI SONATA
Category: Service
Service Date: 03/15/2017
Service Type:
Review Created: 03/23/2017 06:27 AM
Brian A D., Service Manager at James Wood Hyundai responded on 03/23/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Brian Doss

Service Manager

940-627-4608

bdoss@jameswood.com

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