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JC Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,231 Reviews)
98
Write a Review
Service Coupons Schedule Appointment

Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores™
5.0
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Since 1979 JC Repair, formerly known as Japanese Connection, has been providing Colorado Springs the best in auto and truck repair. We are committed to developing long term relationships with our customers and support their families, businesses, and the community. Our goal is to be your Top Local Repair Shop by providing the best quality Since 1979 JC Repair, formerly known as Japanese Connection, has been providing Colorado Springs the best in auto and truck repair. We are committed to developing long term relationships with our customers and support their families, businesses, and the community. Our goal is to be your Top Local Repair Shop by providing the best quality service and products in the industry. ...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(719) 574-5415
Visit Website
Closing in 24 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (US & Canada)
3519 E Boulder St Colorado Springs, CO 80909-6607
Get Directions
JC Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,231 Reviews)
Write a Review
Recent Reviews
JM
gravatar
JEFF M.
Elbert, CO
Ford Taurus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2013
verified customer Verified Customer
Disappointed
The problem was not fixed and the office personnel would not listen to what I was said. I told him what I thought the problem was and he elected not to listen. In addition, the car mat was full of grease; and no attempt to preserve the carpet. We just took it to Ford for repairs.
Not Recommended
Kraig H. from JC Repair responded on 03/12/2013 08:08 AM
We have called Jeff and spoken with him several times since we received his concerns. We accept responsibility for the lack of communication with Jeff. As happens sometimes, we get busy and our listening skills are not as good as they are normally. We have apologized to Jeff and we have also explained our thinking about his charging issue. We always err on the side of caution when replacing parts. We never want to replace and charge a customer for things unneeded. Because we were unable to replicate the problem in the shop, we were reluctant to just replace the alternator. We have taken steps to make this process more efficient for both the customers and our shop staff. We have also offered to replace or clean the car mat. We have always taken extra care to keep customer cars clean, however, this seems to have happened inadvertently. We have also offered a sincere apology to Jeff for this lack of detail in caring for his car. We have expressed to Jeff that we always want to take great care of each and every customer. We have promised him, he will never again be ignored or his concerns left unchecked. We hope to keep Jeff as one of our valuable customers in the future and will work hard to achieve that.
Service Coupons and Posts
Free Multi-Point Inspection
Included Multi-Point Inspection with Any Service. We check the brakes, tires, battery, belts, hoses, wipers, fluids and more.
Offer Valid 02/01/2023-12/31/2024
Learn More
Free Multi-Point Inspection
Included Multi-Point Inspection with Any Service. We check the brakes, tires, battery, belts, hoses, wipers, fluids and more.
Offer Valid 02/01/2023-12/31/2024
Learn More
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