Western Mass Auto Repair


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

60 Reviews

100% Would Recommend
Latest Review 8 days ago
Janice C. on 11/23/2016
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Janice said Ted always does a good job for her at this business. She stated they take the time to thoroughly check out her vehicle. They give her a heads up on repairs she may need in the future. She would highly recommend them for service.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 11/16/2016
Review Created: 11/23/2016
This review was collected via phone interview by Customer Research Inc.
Susele L. on 11/23/2016
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Susele said they have an honest and caring staff. It is a pleasure to find old fashion honesty, especially in a field where most are dishonest and care more about making a buck than they do the customer. She was very pleased. She found them on an advertisement. She looked around at other facilities and their price was the best. The owner is very nice and she will continue to use them.
Vehicle: Nissan Frontier
Category: Service
Service Date: 11/16/2016
Review Created: 11/23/2016
This review was collected via phone interview by Customer Research Inc.
Viviane W. on 11/08/2016
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Viviane said they were great at this business. They went above and beyond for her as a customer. They drove her back and forth. She stated she felt comfortable with them, they knew what they were doing, and they care for her vehicle, which is terrific.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 11/02/2016
Review Created: 11/08/2016
This review was collected via phone interview by Customer Research Inc.
Lisa H. on 10/29/2016
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Lisa said the service was wonderful. The employees are very good to their customers.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 10/28/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
Brenda T. on 10/29/2016
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Brenda said she would recommend this business.
Vehicle: Ford Taurus
Category: Service
Service Date: 10/28/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
David R. on 10/28/2016
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Spoke with Kristin. She said the business is great.
Vehicle: Saab 9-3
Category: Service
Service Date: 10/26/2016
Review Created: 10/28/2016
This review was collected via phone interview by Customer Research Inc.
Richard F. on 10/26/2016
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Spoke with Barbara. She said they did a good job.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 10/21/2016
Review Created: 10/26/2016
This review was collected via phone interview by Customer Research Inc.
Joe B. on 10/21/2016
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Joe said they gave him a good price and they lowered it for him, which they did not have to do. They have a good staff.
Vehicle: Honda Civic
Category: Service
Service Date: 10/04/2016
Review Created: 10/21/2016
This review was collected via phone interview by Customer Research Inc.
Tim B. on 10/14/2016
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Tim said his experience was good. They were very good, competent, efficient and their technology was on point. The business analyzed his vehicle well and found the issue right way. He has to check into the discount offered to Domino's employees.
Vehicle: Saturn SL1
Category: Service
Service Date: 10/10/2016
Review Created: 10/14/2016
This review was collected via phone interview by Customer Research Inc.
Charles K. on 10/13/2016
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Charles said they were friendly and the service was done quickly and efficiently.
Vehicle: Dodge Dakota
Category: Service
Service Date: 10/05/2016
Review Created: 10/13/2016
This review was collected via phone interview by Customer Research Inc.
Adam H. on 10/03/2016
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Adam said he is happy with the service. They are inexpensive and do the job efficiently.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 09/30/2016
Review Created: 10/03/2016
This review was collected via phone interview by Customer Research Inc.
Larry G. on 09/29/2016
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Larry said this business bought out the previous owners of this facility. He was pleased because the new staff treated him just as well as the previous staff.
Vehicle: GMC Yukon
Category: Service
Service Date: 09/23/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Max G. on 09/28/2016
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Max said it was quick and everything was smooth.
Vehicle: Hyundai Accent
Category: Service
Service Date: 09/19/2016
Review Created: 09/28/2016
This review was collected via phone interview by Customer Research Inc.
JOHN W. on 09/27/2016
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"Great Service."
Awesome folks.
Good honest work.
Highly recomended.
Vehicle: Saab 9-5
Service Date: 09/14/2016
Review Created: 09/27/2016 11:11 AM
Ed B. on 09/26/2016
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Ed said the business provided very good service. They were very courteous and pleasant.
Vehicle: Buick Lucerne
Category: Service
Service Date: 09/13/2016
Review Created: 09/26/2016
This review was collected via phone interview by Customer Research Inc.
Theo A. on 09/21/2016
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Spoke with Kenyetta. She said the work was great.
Vehicle: Lexus ES 350
Category: Service
Service Date: 09/19/2016
Review Created: 09/21/2016
This review was collected via phone interview by Customer Research Inc.
Ken T. on 09/18/2016
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Ken said the business is excellent. He is pleased that they offer financing and he will be returning for work on his vehicle's brakes.
Vehicle: Buick Century
Category: Service
Service Date: 09/14/2016
Review Created: 09/18/2016
This review was collected via phone interview by Customer Research Inc.
Roberto M. on 09/17/2016
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Roberto said he has never had a problem with this business. The service was prompt and his vehicle is running well. He is a satisfied customer.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 09/13/2016
Review Created: 09/17/2016
This review was collected via phone interview by Customer Research Inc.
Tonya A. on 09/13/2016
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Tonya said the business was very helpful and nice. They had to come back to her location to service her vehicle because a part was not tightened.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 09/07/2016
Review Created: 09/13/2016
This review was collected via phone interview by Customer Research Inc.
Fauspo P. on 09/10/2016
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Fauspo said he likes the business because they are very attentive, they make him feel important and they go out of their way to make sure his needs are met. They are patient, they got his vehicle in right away and they did a good job. They offered to give him a ride home, they catered to his needs and he has recommended this business for service to others. They are fantastic and great.
Vehicle: Ford Econoline
Category: Service
Service Date: 09/09/2016
Review Created: 09/10/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 60 in total