ReScore Reviews™ (50)

ReScore
Overall Rating 4.2599998/5Overall Rating 4.2599998/5Overall Rating 4.2599998/5Overall Rating 4.2599998/5rating 4.2599998
Original
Overall Rating 2.0399956/5Overall Rating 2.0399956/5rating 2.0399956rating 2.0399956rating 2.0399956
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service"
yes
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/23/2017 08:21 PM
Verified Customer on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mike Ennis"
If you visit the service department please make sure Michael Ennis is your service advisor. You can trust the advice he gives you about your car needs.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/23/2017 06:21 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/23/2017

Thank you for the great review! Mike will be excited to see your comments. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Douglas V. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Highest imaginable customer service and professionalism"
No one should purchase their next car before checkinng out a Jim Ellis dealership to compare and see the difference from other his competitors. Unparalleled service without question.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 05:41 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/23/2017

Thank you for the amazing review and wonderful comments!  It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Sharon K. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Customer Service"
The Jim Ellis team always goes the extra mile for their customers. Every time, every visit.
Vehicle: 2007 HYUNDAI SONATA
Category: Service
Service Date: 06/17/2017
Service Type:
Review Created: 06/23/2017 01:13 PM
Joseph A L., Service Manager at Jim Ellis Hyundai responded on 06/23/2017

Thanks for your five star review and your kind words! We hope to continue to earn your business for years to come. It was our pleasure to serve you.

Joe Lyons
Service Manager
Jim Ellis Hyundai
5785 Peachtree Industrial Blvd.
Atlanta Ga 30341
770-234-7992
jlyons@jimellis.com
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/23/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Michael S. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service in a timely manner "
Always get good service here.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/22/2017 05:36 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/22/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Good service good price
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/08/2017
Service Type: Maintenance
Review Created: 06/22/2017 04:09 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/22/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Marcia A. on 06/22/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Reliable Work with Good Staff"
Great staff. Timing always slow. Too many people even when I have appointment.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/22/2017 12:38 PM
Joseph A L., Service Manager at Jim Ellis Hyundai responded on 06/22/2017

Thanks for completing our survey. I apologize that we took too long to complete your service. We are actively trying to recruit  qualified personel to alleviate our wait times. Who hope to have these staff additions completed in the next few weeks. Thanks for your patience.

Best regards,

Joe Lyons
Service Manager
Jim Ellis Hyundai
5785 Peachtree Industrial Blvd.
Atlanta Ga 30341
770-234-7992
jlyons@jimellis.com
Verified Customer on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant atmosphere and good service"
Callie was nice and let me know right away what they could do and how long it would take.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/22/2017 10:04 AM
Joseph A L., Service Manager at Jim Ellis Hyundai responded on 06/22/2017

Thanks for your five star review and kind comments. Callie will be happy to hear that you were pleased with your experience. It was our pleasure to serve you.

Joe Lyons
Service Manager
Jim Ellis Hyundai
5785 Peachtree Industrial Blvd.
Atlanta Ga 30341
770-234-7992
jlyons@jimellis.com
Eric M. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everything "
Great
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/22/2017 03:53 AM
Joseph A L., Service Manager at Jim Ellis Hyundai responded on 06/22/2017

Thanks for your five star review! It was our pleasure to serve you.

Joe Lyons
Service Manager
Jim Ellis Hyundai
5785 Peachtree Industrial Blvd.
Atlanta Ga 30341
770-234-7992
jlyons@jimellis.com
Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"time for major service "
Professional and I have confidence my car is being taken care of.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 05:15 PM
Joseph A L., Service Manager at Jim Ellis Hyundai responded on 06/22/2017

Thanks for your five star review! I have asked Mike to reach out to you to review what was done and answer any questions. I'm sorry that wasn't done when you picked up. We will do our best to improve on that going forward.

Best regards,

Joe Lyons
Service Manager
Jim Ellis Hyundai
5785 Peachtree Industrial Blvd.
Atlanta Ga 30341
770-234-7992
jlyons@jimellis.com
Karen G. on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Pride in Service"
Any problems we have had, they taken care of very professionally.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/21/2017 01:42 PM
Joseph A L., Service Manager at Jim Ellis Hyundai responded on 06/21/2017

Thanks for completing our survey. I'm sorry that there is an issues with scratches but I'm confident that we will take care of them to your satisfaction. It was our pleasure to serve you.

Joe Lyons
Service Manager
Jim Ellis Hyundai
5785 Peachtree Industrial Blvd.
Atlanta Ga 30341
770-234-7992
jlyons@jimellis.com
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/21/2017

Sorry for the scratches. Please let me know if they are not resolved to your satisfaction. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mike Ennis the service tech that always helps me, makes me feel confident that all work has been done correctly. He is an asset to this dealership."
I gave my review in the comment above.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 11:10 AM
Joseph A L., Service Manager at Jim Ellis Hyundai responded on 06/21/2017

Thanks for your five star review and kind words! Mike will be happy to hear that you were pleased with your service experience. It was our pleasure to serve you.

Joe Lyons
Service Manager
Jim Ellis Hyundai
5785 Peachtree Industrial Blvd.
Atlanta Ga 30341
770-234-7992
jlyons@jimellis.com
STEVE S. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Quick, smooth, efficient and helpful.
Refreshing change from my very poor experience at Cool Springs Hyundai in Tennessee.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/20/2017 05:04 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/20/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
F. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Staff and great service"
I have been most pleased with the purchase of my 2013 Hyundai Santa Fe Sport and the excellent service follow up by the Jim Ellis team over the past 3 + years.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/20/2017 12:33 PM
Joseph A L., Service Manager at Jim Ellis Hyundai responded on 06/20/2017

Thanks for your five star review! It was our pleasure to serve you.

Joe Lyons
Service Manager
Jim Ellis Hyundai
5785 Peachtree Industrial Blvd.
Atlanta Ga 30341
770-234-7992
jlyons@jimellis.com
Dawn N. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, friendly services"
5 star
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 10:35 AM
Joseph A L., Service Manager at Jim Ellis Hyundai responded on 06/20/2017

Thanks for your five star review! It was our pleasure to serve you.

Joe Lyons
Service Manager
Jim Ellis Hyundai
5785 Peachtree Industrial Blvd.
Atlanta Ga 30341
770-234-7992
jlyons@jimellis.com
CYNTHIA J. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Custiner"
Thank you for delivering on your promise. A very enjoyable experience.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/20/2017 06:44 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/20/2017

Thank you for the great review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Kelly S. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On Time. Done Right. "
No issues. No extra cost above estimate. Reasonable wait time. Appreciated the personal service.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 04:21 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/19/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 06/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good service"
Mike was very helpful as always. Smooth service appt- was completed faster than time allocated which was nice.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/19/2017 10:23 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/19/2017

Thank you for the review. How can we improve your experience in the future?


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Yerman R. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They respond and solve quick."
They respond and solve quick. I am happy with their attention and service.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 10:19 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/19/2017

Thank you for the great review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Sandra J. on 06/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"So far have not had any issues"
yes
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/19/2017 08:10 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 06/19/2017

Thank you for the review! How can we improve your experience in the future?


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
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