ReScore Reviews™ (57)

ReScore
Overall Rating 4.2807002/5Overall Rating 4.2807002/5Overall Rating 4.2807002/5Overall Rating 4.2807002/5rating 4.2807002
Original
Overall Rating 2.1071402/5Overall Rating 2.1071402/5rating 2.1071402rating 2.1071402rating 2.1071402
94% Would Recommend
100% Business Response
Latest Review 2 days ago
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional "
I recommend it frequently. My family has 3 Hyundais
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/18/2017 06:56 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/18/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Sharon H. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SOLVED SEVERAL ISSUES AT LOW COST!"
Still glad I gave up BMW for Hyundai!!!
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/18/2017 05:00 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/18/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
JAMES B. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good people"
Jim Ellis Hyundai's service folks are knowledgable and professional from the appointment process to the service advisors through the technicians
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/18/2017 12:42 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/18/2017

Thank you for the great review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Erica W. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They get the job done and a timely manner "
Yes
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 12:37 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/18/2017

Thank you for the great review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service. Not so clean job. "
I absolutely love the service you get with the people in the department. The part that has upset me the last couple of times is the quality of the cleanliness that I am left with after the service is complete. For example, the time before, I had a heavy level of grime all over the steering wheel, door handle, and gear shift. This time, I cleaned out the front of my car and didn't think the back mattered. My daughter's toy, bag, and Kleenex box were visibly crushed and, again, covered in grime. Even the blanket I use to cover the bottom of the trunk my Santa Fe was to the point that I had to wash it.
I've been had my Santa Fe since 2008 (purchased in Augusta) and have been bringing it to you guys since 2011 and this is a more recent issue.

On the plus side, Mike and A.G. are absolutely the best and I really enjoy working with them.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/17/2017 05:20 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/17/2017

Thank you for the feedback and positive review! We have had some trouble with clean up and I'm working to resolve the issues.  Give me a heads up when you are in the area and I'll clean the car for you.

Thanks!!


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Rosemary C. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service people that take charge and scheduling the service. You feel personally taken care of."
awesome
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 02:38 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/16/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Staff hospitality "
Good
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/16/2017 05:52 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/16/2017

Thank you for the review. How can we improve you experience in the future?


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Robert T. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personable "
Informing on vehicle status by text.
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:05 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/15/2017

Thank you for the grate review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Ralph W. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, personal service"
Fast, personal service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:32 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/15/2017

Thank you for the great review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Staff"
Helpful, informative and have a sense of urgency.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:00 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/15/2017

Thank you for the great review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Clarence H. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
good
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/14/2017 04:51 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/14/2017

Thank you for the great review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
James E. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Santa Fe"
Mike is great. They even took care of a recall.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/13/2017 06:37 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/13/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make you feel like they really care."
Yes
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/12/2017 06:56 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/13/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Easy to make an appointment on line
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/12/2017 06:02 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/12/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
John R. on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Proximity"
No problems as it should be.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 04:17 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/12/2017

Thank you for the review. How can we improve your experience in the future? 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elantra brake service"
I was very pleased. I also appreciate that unlike so many other dealerships, this one doesn't make up unnecessary "needed" repairs or try to take advantage of the driver. That's what gets drivers to come back for maintenance that is truly needed.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 04:06 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/12/2017

Thank you for the kind words and great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Claire N. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Claire.N"
Yes
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/12/2017 03:11 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/12/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Kyung C. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service and personal attention"
The service provider was great and fixed my problem under warranty with no issues at all. The car steers extremely smoothly now and all the employees at the dealership were friendly and helpful. Love Jim Ellis Hyundai.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 09:23 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/12/2017

Thank you for the great review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Jerome H. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First visit poor service, had to return to get good service "
Maybe
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 12:02 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/11/2017

I'm glad we could turn it around. Thank you so much for the great review!!


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
William P. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people"
Service personnel are knowledgeable professional and just plain NICE
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 11:47 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 08/11/2017

Thank you for the great review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
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