ReScore Reviews™ (46)

ReScore
Overall Rating 4.304348/5Overall Rating 4.304348/5Overall Rating 4.304348/5Overall Rating 4.304348/5rating 4.304348
Original
Overall Rating 2.0217348/5Overall Rating 2.0217348/5rating 2.0217348rating 2.0217348rating 2.0217348
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago
VALERIE J. on 04/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jim Eillis Hyundai"
At Jim Ellis the place is very clean and comfortable. The staff was very professional and explain everything there were going to do. I have to travel about 30 miles to get to the dealership from my home, but it is worth the trip
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/30/2017 04:49 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/30/2017

Thank you for the wonderful review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Monte P. on 04/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Strange circumstance"
The service itself was efficient and quick. But a strange situation occurred -- I brought my 2011 Accent in for an oil change and a battery check (loose cable had prevented starting periodically in previous days). I needed a new battery, which I had anticipated. I picked up the car and drove away. I hadn't gotten more than two miles down Peachtree Industrial when my engine light came on and the engine began vibrating severely. This was minutes -- minutes -- after I'd driven off the lot. I drove back to Jim Ellis Hyundai. The diagnosis then was I had a bad coil and plug on cylinder three. Cost me over $200 that I had NOT anticipated. (Before servicing, once I had gotten the car started with the loose battery cable, it had been running fine.) Just strange. Monte Plott 404 561-7263
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 04/26/2017
Service Type: Maintenance
Review Created: 04/30/2017 04:33 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/30/2017

Thank you for the review. I'm sorry that your coil pack failed so recently after the service,  and I agree it was an unfortunate coincidence. Please know that there is no relation with the failure of the coil and the replacement of the battery,  just bad timing. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Mi K. on 04/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I feel like very comfortable and they did nice job.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 04/29/2017 08:35 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/30/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service team is great!"
Mike E and team are great. Attentive and service oriented!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/26/2017
Service Type: Repair
Review Created: 04/28/2017 03:26 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/28/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous staff, timely service"
Scheduled maintenance had a comfortable waiting room, timely service and good price with proper documentation of all services.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/26/2017
Service Type: Maintenance
Review Created: 04/28/2017 09:54 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/28/2017

Thank you for the wonderful review! It was our pleasure to serve you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
James F. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"HYUNDAI 2011 SEAT BELT RECALL"
Always a pleasure to have my car serviced at Jim Ellis.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 04/26/2017 12:14 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/27/2017

Thank you for the wonderful review! I'll share it with the team.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Renee L. on 04/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fine"
Good service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/24/2017 09:14 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/25/2017

Thank you for the review. How could we improve your experience in the future?


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Subramanian M. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly "
Excellent
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/24/2017 03:58 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/24/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Philip G. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Same day appointment "
Called to make appointment in the morning, had my Santa Fe serviced the same day. Fantastic
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/24/2017 03:45 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/24/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Clifford B. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pete Barnett"
I got a lemon, in my opinion, but others may not. Great service though.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/24/2017 10:14 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/24/2017

Thank you for the positive review of Mike and Charlie!!


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Kenneth H. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great company"
Mr Conway is so professional. He always makes me feel valued and important. He also appears knowledgeable and willing to share his knowledge on issues pertinent to my situation.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/23/2017 06:13 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/24/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Verified Customer on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgable staff"
listen to your concerns and explain everything; knowledgeable
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/23/2017 05:03 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/23/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Melissa S. on 04/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I liked the added service of checking all the fluids and washing the exterior of the car"
I like Hyundai's regular service program. I have already recommended it to others.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 01:28 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/21/2017

Thank you for the review! How could we improve your experience in the future? 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Kk L. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jim Ellis is a great dealership"
Excellent services
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Repair
Review Created: 04/21/2017 12:32 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/21/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Hazel M. on 04/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Reliable Professionals"
JEH Service stays consistently busy and does what they say they'll do in a professional, proficient
manner.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 09:57 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/21/2017

Thank you for the review! How could we improve your experience in the future? 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Barbara C. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Excellent communication and repairs finished on time.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 09:52 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/21/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Carole L. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice folks"
Everyone is friendly and helpful. Waiting room is nice but the TVs in the small room were not working ( the big TV and the small individual ones.) Hope this is fixed before I have to go back
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/07/2017
Service Type: Maintenance
Review Created: 04/20/2017 03:14 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/20/2017

Thank you for the great review!  We have Parts ordered for the TV and it should be fixed next week.  Sorry for the inconvenience. 

Thanks again! 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Huizhen Z. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"effient"
friendly and quick
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/20/2017 12:44 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/20/2017

Thank you for the great review! It was our pleasure to serve you. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Quentin B. on 04/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Professional and Premium "
The service center operates with the level of care you expect from a luxury dealer. They are very professional, knowledgeable and organized.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 04/08/2017
Service Type: Maintenance
Review Created: 04/19/2017 01:34 PM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/19/2017

Thank you for the positive review! I apologize that your vehicle was not washed. We do offer a wash and vacuum
as a complimentary service. Please feel free to stop by any time and we will wash the vehicle for you.


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
Keith N. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, poor pricing"
The people and the experience at were excellent. However, charging $600 to replace a starter is absurd.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/19/2017 10:05 AM
Ron J G., Parts and Service Director at Jim Ellis Hyundai responded on 04/19/2017

Thank you for the feedback. 


Ron Gay
Parts & service Director
Jim Ellis Hyundai /GA037
5785 Peachtree Ind. Blvd.
Atlanta, Ga. 30341
770-234-7950 fax 770-234-7988
rong@jimellis.com
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