ReScore Reviews™ (7)

ReScore
Overall Rating 4.8571429/5Overall Rating 4.8571429/5Overall Rating 4.8571429/5Overall Rating 4.8571429/5rating 4.8571429
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
96% Would Recommend
100% Business Response
Latest Review 2 days ago
Ryan B. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Great Service"
I bought my Sonata through Joe Machens and I will continue to have my service done through them as long as I can.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/21/2017 06:09 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/22/2017

Hi Ryan thank you for your great review and thank you so much for your continued business. 

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Randy B. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Randy Burk"
Friendly service and amenities in the waiting area such as drinks and donuts.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/21/2017 08:38 AM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/22/2017

Thank you Randy this is great to hear. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2013 Santa Fe Sport"
I've owned a Santa Fe Hyundai since 2007 and have returned here for service for both my cars. they are highly professional. Will always take my car there for service.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/20/2017 07:01 AM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/20/2017

This is so great to hear, thank you so much for your continued business and trust.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Janie C. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I came here from Oregon and was not sure I could even get service, but everyone was very helpful and willing to get the job done to get me back on the road
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 06:02 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/20/2017

This is great to hear about my team, I am so glad they got you taken care of and back on the road. Thank you!!

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice job"
Turned it around quickly. Customer service van was great.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/19/2017 03:08 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/20/2017

Thank you so much for your feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
David H. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people, great service"
They always get my service done in a timely manner and are very courteous and professional.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:27 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/20/2017

Thanks Dave I hope you have a great day.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Reggie S. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you."
Thanks again to the Service Team as well as the rest of the staff for their friendly and professional service!
Vehicle: 2004 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:03 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/20/2017

Thank you Reggie it's always a pleasure.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
EUGENE R. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
They do a great job of servicing vehicle
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/15/2017 09:04 AM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/15/2017

Thank you so much Eugene for this great review. Thank you so much for your business and trust.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Chris K. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable, efficient, listens to your comments."
Yes, we just purchased our second Hyundai
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/14/2017 07:37 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/15/2017

Thank you so much Chris this is awesome. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Vicky A. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, on time, and correct work done on vehicle."
This has always been the best dealership I have dealt with and I am very happy with their treatment of my vehicle and myself.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 12:17 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/14/2017

Thank you so much Vicky this makes me smile. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
George S. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warm Welcome"
Always a warm welcome and quick service for more than 6 years.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/14/2017 12:00 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/14/2017

George your the best thank you so much for this and your contant business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
SHIRLEY H. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The friendly staff.Fast Friendly and efficient. "
Yes
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/13/2017 09:05 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/14/2017

Good morning Shirley thank you so much for your review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Jennifer S. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mrs"
N-a
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/12/2017 06:58 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/13/2017

Thank you for taking your time to send this Jennifer and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Gary A. on 09/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Need more loaner vehicles"
Very good overall
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 03:26 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/12/2017

Thank you for your feedback Gary. You are right we do need more loaner cars we are working on that the problem is insurance only allow's us to use certain cars for it we can't just use any car on the lot any more the law will not allow it. Thank you 

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and courteous "
Overall, great service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 01:44 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/12/2017

This is great to hear thank you so much.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A ok "
Always great
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 11:58 AM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/12/2017

Thank you so much for your feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Robert F. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good service"
Robert E. Frazier
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/11/2017 10:48 AM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/11/2017

Thank you so much Robert this is great to hear, thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Verified Customer on 09/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Joe Machens Hyundai Service Department rocks"
Quality of the work done by the mechanics ... as least as far as I can tell ... is top notch.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/09/2017 07:32 PM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/11/2017

You are so kind thank you so much for the review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Michelle L. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were friendly and timely."
I was able to get in at a moments notice. They were friendly, explained the service, and kept me informed how long it was going to take and when it was almost done.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/09/2017 07:51 AM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/11/2017

Thank you Michelle for your review and for your business. I love to hear this.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Verified Customer on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service with a smile"
Joe Machens Hyundai have always treated me professionally. They are respectful of my time and get the repairs done quickly.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/09/2017 05:40 AM
Travis M B., SERVICE MANAGER at Joe Machens Hyundai responded on 09/11/2017

This is so great to hear thank you so much for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
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