Joel's Automotive Inc


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521 Reviews

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98% Would Recommend
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Review for Joel's Automotive Inc
Kevin S. ReScore Review on 12/11/2013
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Kevin said it was just that he was not happy with the business because the price he had to pay to have is vehicle smog checked.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/04/2013
Review Created: 12/06/2013
This review was collected via phone interview by Customer Research Inc.

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Kevin said he felt the price was hiked up on him and he did not feel comfortable there. When he asked for the old parts he was told they could not be given back.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/04/2013
Review Created: 12/06/2013
This review was collected via phone interview by Customer Research Inc.
Cindi C. at Joel's Automotive Inc responded on 12/09/2013

I’m sorry that you feel that way. I clearly explained the process of how the State program works and the steps we have to follow in order for the state to approve and repair your vehicle. When you came in to pick up the vehicle we were not informed that you would like to have your old parts back. You could visibly see that there were new parts put on your vehicle and had you informed us at the time of pick up we would have no problem retrieving your parts for you. Sorry about the misunderstanding regarding the parts but we are glad to hear that your car passed smog and the State program approved and paid for the repairs to your vehicle. If there is anything else that we can do for you in the future, don’t hesitate to ask.