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Joel's Automotive Inc

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(577 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
1.0
ReScore Average
-100
Net Promoter Score ®

Business Details

Contact
(909) 946-7687

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
1953 West 11th Street Upland, CA 91786-8406
Joel's Automotive Inc's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(577 Reviews)

KS
Kevin S.
California
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2013
verified customer Verified Customer
Category: Service
Kevin said it was just that he was not happy with the business because the price he had to pay to have is vehicle smog checked.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/06/2013
Category: Service
Kevin said he felt the price was hiked up on him and he did not feel comfortable there. When he asked for the old parts he was told they could not be given back.
Not Recommended
Sherri L., Bookkeeper from Joel's Automotive Inc responded on 12/09/2013 01:42 PM

I’m sorry that you feel that way. I clearly explained the process of how the State program works and the steps we have to follow in order for the state to approve and repair your vehicle. When you came in to pick up the vehicle we were not informed that you would like to have your old parts back. You could visibly see that there were new parts put on your vehicle and had you informed us at the time of pick up we would have no problem retrieving your parts for you. Sorry about the misunderstanding regarding the parts but we are glad to hear that your car passed smog and the State program approved and paid for the repairs to your vehicle. If there is anything else that we can do for you in the future, don’t hesitate to ask.

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