Johnston's Automotive


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

415 Reviews

100% Would Recommend
Latest Review 5 days ago
DOUGLAS L. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"An Honest mechanic!"
They kept my budget in mind during the repair and warned me it would cost more than the car was worth. I certainly appreciated that! The place is SPOTLESSLY CLEAN! And working with Sherry is a dream. Why would I go anywhere else?
Vehicle: Chevrolet Cavalier
Service Date: 09/14/2017
Review Created: 09/16/2017 07:05 AM
CONNIE C. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honesty, Cleanliness of all areas, and of course the service!"
I always leave knowing my car has been checked out by highly qualified and honest mechanics. The attention to detail shows by the cleanliness .
I would not take my car anywhere else.
Vehicle: Lexus RX 350
Service Date: 09/13/2017
Review Created: 09/14/2017 08:55 AM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 09/14/2017

Thank you Connie!  We truly appreciate you!!

Dwight and Cheri Johnston
Owners
602-381-0448
TOM W. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My New Place For Automotive Repair. "
Got me in and out in a short period of time. Reasonable prices. Helped me to find a part I needed on line for a do it yourself project.
Vehicle: Lexus RX 350
Service Date: 09/11/2017
Review Created: 09/13/2017 12:44 PM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 09/14/2017

So glad we could help you with your project Tom!  Thank you for for the great review!

Dwight and Cheri Johnston
Owners
602-381-0448
CONNIE R. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"solve computer light warnings"
Warning light had something to do with vehicle emissions, was informed it had nothing to do with how the car was running, so no pressure to fix at this time. I opted to fix it now and they did so in a timely manner, and fair price.
Vehicle: Hyundai Sonata
Service Date: 08/15/2017
Review Created: 09/13/2017 08:10 AM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 09/14/2017

Thank you for the great review Connie!  We appreciate it!

Dwight and Cheri Johnston
Owners
602-381-0448
SCOTT P. on 08/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast & Friendly Service!!! "
Great family owned business! Been taking my cars here for years. You're in good hands with Johnstons!
Vehicle: Chrysler Concorde
Service Date: 08/25/2017
Review Created: 08/26/2017 06:20 PM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 09/14/2017

Thank you Scott!  See ya next time!

Dwight and Cheri Johnston
Owners
602-381-0448
Roll E. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Roll said he would recommend them for service.
Vehicle: Ford Bronco
Category: Service
Service Date: 08/21/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/29/2017

Thank you Roll!  It was really nice meeting you!!

Dwight and Cheri Johnston
Owners
602-381-0448
Larry R. on 08/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Larry said this business does a good job.
Vehicle: Lexus RX 350
Category: Service
Service Date: 08/17/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
CHERYL M. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest, clean, fast"
What a friendly, clean straightforward car repair place. Thank you!
Vehicle: Honda Accord Cpe
Service Date: 08/17/2017
Review Created: 08/19/2017 10:18 AM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/19/2017

Thanks for the great review Cheryl!  We know you have a long commute every day to work and hope that we can continue to accommodate you next time!  Have a great weekend.

Cheri

Dwight and Cheri Johnston
Owners
602-381-0448
Jim D. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jim said this business was really good. They finished the job perfectly and they got him out of there on time.
Vehicle: Nissan Murano
Category: Service
Service Date: 08/11/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
MARC M. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest and ethical!!"
Saved me time and money by correctly diagnosing the problem.
Vehicle: Ford F-150
Service Date: 08/10/2017
Review Created: 08/14/2017 12:09 PM
SKIP M. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks for the great service..."
Fast Service as usual...Greatto do business with...
Vehicle: Toyota 4Runner
Service Date: 08/03/2017
Review Created: 08/14/2017 10:50 AM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/29/2017

Thank you Skip!  We always enjoy seeing you and your wife!

Dwight and Cheri Johnston
Owners
602-381-0448
RICHARD E. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and honest"
They take a look and give you honest feedback on the car and the possible issues with no pressure to "get it fixed now"..
Vehicle: Mercedes-Benz E320
Service Date: 08/02/2017
Review Created: 08/12/2017 08:29 AM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/12/2017

We hope you have a fabulous trip Rock!  Be safe and we will see you when you get back.

Cheri

Dwight and Cheri Johnston
Owners
602-381-0448
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/12/2017

Dang auto correct!  I meant to type Rick.  Hahaha

Dwight and Cheri Johnston
Owners
602-381-0448
William H. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
William said the service was great at the business, and they are trustworthy. Everyone was friendly, they finished on time, the price was as quoted, and it was comfortable.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 09/14/2017

Thank you William.  It means alot to us knowing that you trust in the work that we do.

Dwight and Cheri Johnston
Owners
602-381-0448
DANIEL K. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"General maintenance"
Great family owned business to support the local Phoenix area. Fast and reliable service, always reasonable to cheap prices and super friendly. I'd tell all my family and friends to go there 💯.
Vehicle: Dodge Pickup
Service Date: 08/11/2017
Review Created: 08/11/2017 08:14 PM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/12/2017

Aww, thanks Dan!   We greatly appreciate when our customers refer their friends and family.  Actually, our 28 years in business is all due to word of mouth referrals.  

I enjoyed talking with you yesterday on the phone and was sorry that I didn't actually get to say hi when you came in to pick up your truck.  Next time I will, I promise!

Have a great weekend, Dan.

Cheri

Dwight and Cheri Johnston
Owners
602-381-0448
ANGELICA C. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service as always"
Extremely efficient-in and out in less than 30 minutes for an oil change. Very trustworthy, never try to upsell you!
Vehicle: Toyota Prius
Service Date: 08/11/2017
Review Created: 08/11/2017 08:01 PM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/12/2017

Thank you for the great review Angelina!  And you're right, we don't upsell.  Dwight and I like to look in the mirror every night and know that we did right by our customers that day and are Morales are still intact.   

Have a safe trip this weakened! 

Cheri

Dwight and Cheri Johnston
Owners
602-381-0448
GAIL B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I've only had repairs one time, but from what I have experienced so far, the Johnston's went above and beyond my expectations."
If you want an honest and knowledgeable auto repair company, Johnston's is the one for you. I feel confident bringing my car here for repair and recommending my friends and family, which is really big!
Vehicle: Hyundai Elantra
Service Date: 08/08/2017
Review Created: 08/11/2017 07:40 AM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/11/2017

WOW!  Thank you Gail for the amazing compliment!!  It was so nice getting to know you the other day and we are thrilled that we have earned your trust.
Have a fantastic weekend!
Cheri

Dwight and Cheri Johnston
Owners
602-381-0448
Mike L. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mike said the service was good. They 're good people and they do great work.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 08/08/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/14/2017

Thank Mike!  We think you're pretty awesome too!

Dwight and Cheri Johnston
Owners
602-381-0448
Carol S. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Such good and reasonable work! "
As usual they provided such good and reasonable work and Mrs. Johnston and Mike both were so, so nice as usual ! Hope Mr. Johnston's feeling better!
Vehicle: Nissan Frontier
Service Date: 08/08/2017
Review Created: 08/10/2017 10:25 AM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/10/2017

Thank you so much Carol!  Dwight is back to work and feeling much better.  You are so sweet to show concern for him.  
We will see you next time.  And best wishes for your upcoming tests.

Cheri

Dwight and Cheri Johnston
Owners
602-381-0448
Ian Z. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ian said the service was quick.
Vehicle: Nissan Altima
Category: Service
Service Date: 07/21/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
BRENDA T. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
I know I can count on Johnston's to do great work and a good price.
Vehicle: Ford Fiesta
Service Date: 07/18/2017
Review Created: 08/09/2017 12:14 PM
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 08/10/2017

Thank you Brenda!  

Dwight and Cheri Johnston
Owners
602-381-0448
Displaying Review 1 - 20 of 415 in total