Ann Arbor, MI 48104
0.2 miles away
10/20/2016 - "Autobahn excellence"
"Excellent service. All problems fully resolved. "
Review for Jourden Automotive Services
Dusty L. on 11/03/2012
Dusty said the wrong part was ordered resulting in a small job of replacing a battery taking all day long. He said the representatives of the business are friendly and personable.
Vehicle: Toyota Prius
Service Date: 10/30/2012
Review Created: 11/03/2012
This review was collected via phone interview by Customer Research Inc.
John & Bob J. at Jourden Automotive Services responded on 11/29/2012
We had ordered a Battery for Mr. Lopez's 2004 Pruis not a normally stocked item. When Mr. Lopez dropped off his car the next day we removed the battery(it is in the trunk storage area) and matched to the new one, we could see it wasn't a match. Calling our supplier we were told there are two batteries listed for this car and he had not sent us the right one. We were able to find a battery, pick it up and install it by 1:30 that day. We had told Mr. Lopez it would be done by 10:30 and we were sorry it couldn't have been done by then .