Unfortunately sometimes there are repairs that can not be anticipated until the technician has torn apart part of the car and gone through the process of diagnosis. We did communicate with you as much as we could throughout the process. It did take longer than we thought it would at first, but that's because we found more problems once the technician was in the engine. We wanted to make sure that all of the issues were addressed and that you would get your vehicle back in good working order. We fixed it the correct way, and made sure that all of the issues were addressed and fixed properly.