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Keffer Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5,384 Reviews)
70
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
292
Total ReScores
4.5
ReScore Average
70
Net Promoter Score ®

Business Details

About

Keffer Hyundai is located near Charlotte, NC in Matthews, NC. A well-maintained vehicle is more efficient, safer, and simply more fun to own and drive. Call us today to schedule your next service visit! We are here to help. Keffer Hyundai is located near Charlotte, NC in Matthews, NC. A well-maintained vehicle is more efficient, safer, and simply more fun to own and drive. Call us today to schedule your next service visit! We are here to help.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(704) 714-4700

Business Hours

Mon
6:00 AM - 8:00 PM
Tue
6:00 AM - 8:00 PM
Wed
6:00 AM - 8:00 PM
Thu
6:00 AM - 8:00 PM
Fri
6:00 AM - 8:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
9010 E. Independence Blvd Matthews, NC 28105
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5,384 Reviews)

JD
gravatar
Jaclyn D.
Charlotte, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Lack of help
I find this location to be lacking in professionalism and organization. I have been telling them of an issue. It was not resolved. Took the car to another location, and it was diagnosed on the spot. Bob Mayberry saved my day.
Not Recommended
Shawn H., Fixed Operations Director from Keffer Hyundai responded on 06/03/2015 01:22 PM

Ms. Dandrea,

Every day we strive to ensure every customer is delighted with the service experience. We do apologize for not meeting that standard. We do understand your frustration. However, If we cannot duplicate the concern while the vehicle is in the shop we would not be able to know where to start fixing or what part needs to be replaced. Thank you for informing us your situation. If for any reason we can be of help please let us know.

Shawn Howard
Fixed Operations Director

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