ReScore Reviews™ (3)
Crystal, I want to let you know how sorry I am that your experiance was unpleasent. As store manager I take every opportunity to deliver 100% customer satisfaction and nothing less. I thought we had repaired the issue but if it still exists please give me a chance to make it right. Please call if I can help.Steve Eidson
As you recall, I came in to have the battery replaced last week. After replacement, the radio didn't work. You told me it was an anti theft method that Honda uses to prevent radio theft and a five digit code was needed. Since we couldn't find one on the paperwork I had nor a sticker in the glove box, you told me to go to Mile High Honda on South Havana and perhaps they could look it up from the VIN number. But first, I went home and called the Honda dealership in San Diego where my daughter-in-law bought the car and they told me they had no record nor could they do it with the VI?N number. They also told me to go to a local Honda dealership to try to get the serial number off the radio
Mile High told me it would cost me $75 to pull the panel to get at the radio. They searched every hidden area for a sticker (fuse box, ash tray, spare tire well etc.). Nothing. I asked them if they go through this every time they replace a battery and the owner does not have the code. They said "NO", they have a way to remove the battery without losing the code.
I went home and that night, my daughter in law found a printout given to her by the dealership in San Diego at 55000 miles when she first replaced the battery there and it had ALL the radio information. I put the code in and I have the radio working.
I have several suggestions for Keller based on this fiasco which wasted an afternoon of my time.
1- Pre-warn a Honda owner they will lose the radio function if they don't have the code
2- If Mile High can replace a battery without losing the code, why can't you do it? To me, it seems that all you have to do is keep either 12 volts across the battery connector cable or just the correct voltage for the radio which I guess you can get from the fuse rating? That doesn't seem like rocket science to me. I was getting real pissed that after spending over $180 for the diagnosis and battery, I was suddenly faced with another $75 labor charge to get the radio working.
Bottom line- to keep customers happy, no surprises
keep up the great work Jerry, Steve and John, you get five stars from the McCleerey's.