ReScore Reviews™ (3)
Hi Wendy, Im really sorry for this issue. I am going to attempt to find a button for you and get this matter resolved in a timely fashion. Thanks for your business.Steve Eidson
Keller Rep (as we're halfway out the door): "Did you still want us to do an oil change?"
Me: "No, hold off. We're not sure yet, we'll call you later."
--CUT TO US COMING BACK A FEW HOURS LATER HAVING FOUND A BETTER PRICE--
Keller Rep: "So here's your total for the diagnostic and oil change."
Me: "But we said to hold off on the oil change."
Keller: "Well, I didn't get a clear answer."
**if you didn't get a clear answer, CLARIFY by calling me before you just do it and charge me. Also, err on the side of NOT doing work you're not sure the person agreed to.
Longer version if you care: I go to Keller all the time for my oil changes because they have a really cheap coupon for it and I haven't had any problems. So when my "check engine" light came on, I figured I could trust them to look at it and do repairs for a reasonable price. I really wish I had gone somewhere else. I dropped it off for a diagnostic, they called me to say 2 things needed to be done to "try and figure out" what was wrong with it, and the price for doing those 2 things would be $393. And that would not even fix the problem. (The problem could be anything from changing fluids out to needing a new transmission. My car only has 60,000 miles on it.) Also, the diagnostic itself alone, before doing any of this, was over $100. After the diagnostic and the oil change we did not want, the grand total was $135 and I have almost nothing to show for it. The worst part is the way the oil change was handled. I also presented a $25 "gift card" I had received in the mail, which they would not take because it was that OR the oil change coupon, which I shouldn't have needed to apply in the first place. Overall review, if you want to come here for ONLY oil changes, go for it. If you have ANYTHING else, go somewhere else.
Thanks Breanna for your bringing this misunderstang on our part to my attention and we are doing our best to rectifiy the situation and make it right for you. Thanks for talking to me today and we will get this taken care. Thanks for number one being our customer and second for giving us an opportunity to make it right.
I mean my car was at THEIR shop for service and instead of parking it inside the bay to be safe somebody slammed into my car, left ~$3k worth of damage and they say 'sorry not our fault'. Well how do I know it wasn't one of your guys that ran into my car? I can't prove anything. Of course they have no security cameras on the parking lot. This is incredibly frustrating and I will no longer be bringing my vehicles to the shop.
Melissa, It was never our intention to add any extra cost to your bill. The capacity of your engine 6.5 qts is larger than the allowed capacity 5.0qts on the coupon and your vehicle takes a special blend of oil 0w20 synthetic verses conventional oil. The only other charge was for a special oil filter which was 9.99 vs 5.99. I certianly appreciate your business but more so your trust and we never meant to mislead you in any way.Steve Eidson
Mr Nefe, I greatly apoligize about the problem on Friday but the service writer did not put in thye right # and all I had was the home number to contact you with. Iam very sorry for the mishap and we certianly want to take care of your car needs and make it right for you.