Review for Kelly's Auto Body Bellevue
David M. on 01/13/2012
David said he had to request a certain kind of minivan because he has 3 children and the rental vehicle they sent was not big enough to accommodate his needs at the time.
Service Date: 12/14/2012
Review Created: 01/13/2012
This review was collected via phone interview by Customer Research Inc.
Jym S. at Kelly's Auto Body Bellevue responded on 01/17/2012
Shop made rental reservation for customer and requested a minivan or 7 passanger SUV. Customer called rental car day before he drop and confirmed the reservation. When rental company came to get customer they did not have a vehicle for him. I offered to put him a differant rental company vehicle. Orginal rental company said they would take care of the customer and his rental. We have spoken with the rental company about there communication with the customers on the size of the rental they need and making sure they have the vehicle needed.