ReScore Reviews™ (1)
Needing a second opinion with KB’s labor costs alone exceeding $2,300, I paid to tow my car to another Import mechanic referred by a co-worker. They put it on the lift and turned on the vehicle. Instantly, oil began to gush out of the transmission like I've never seen. I told them I had started the car the day prior when it was towed to Ken Baker and it didn't leak nowhere close to what I just seen. Upon further inspection by the mechanic he noticed the transmission hose appeared to be in poor condition. He recommended we replace the hose first ($170 from the dealership), drain and refill with new transmission fluid, then retest for further diagnostic. Makes a lot of sense to me to invest $170 instead of jumping into a $4,000 job. The next day the mechanic called me stating the car was running like a finely tuned oiled machine. He stated the transmission hose was bad which resulted in low fluid in the transmission. One bad transmission hose….$170! He did recommend the timing chain be replaced since I had 97,000 miles on it, so I had him do it.
My question is this. What could have Ken Baker Auto done better so that they would not have lost a potential longtime customer? I even told Jimmy that I was local and in need of a local import mechanic to work on my car today and into the future. I told him my car had been maintained by the dealership, but the warranty had recently expired and that I was shopping for a loyal mechanic. I was looking for that trust and loyalty from Jimmy and he failed and failed miserably at it based on my one-time experience with him and Ken Baker Auto. It appears KB isn’t in the business of diagnosing anything and would rather replace a suspected faulty part to increase revenue. It’s a bad business model to follow and can’t imagine customers appreciate it. KB’s online reviews also paint the same picture of what I experienced. No repeat customer here, sorry. I cannot with honest opinion refer anyone to Ken Baker.
Angel I'm certainly sorry you feel this way. However the planetarium gear inside of your transmission is making any excessive amount of noise. That is why we did not feel as if it were worthwhile to make the temporary fix that you apparently chose to have done. I assure you that at no point did anyone take advantage of you or have any ill intentions toward you. We just know that when the planetarium gear starts making that much noise the transmission is going to fail. That is why we recommended changing the transmission. It is not a matter of if it is going to fail but. PeriodKenneth C Baker jr