ReScore Reviews™ (10)
record listen to the call I received. You know your parts pricing is at the high end of the norm and should not recommend unnecesary work like the steering rack. It is weeping slightly at the pump and bellows and after checking it took about 1/2 ounce to bring to full. Both other shops suggesting monitoring it but not replacing it. Your desk person appears ro be a salesman and as I stated it is just a culture change. I can not come back as you are obviously defending your approach. Inspection forms are hardly new and I always thought you were inspecting my cars ad I was forwarned about thing that should be monitored and informed about things I thought I needed but were actually ok. Your shop rates and hours are fair and again I have many experiences to draw on when comparing my recent experience. I am curious if my call came from tech or
"sales" person. If cutomers see this read my earlier review. The guys are good and deserve respect, but you must be aware of necessity of work suggested. As always "Buyer Beware".
Thanks for taking the time to leave a detailed review about your experience with us at Kerner's Auto Service. As mentioned during our conversation we perform a detailed multi-point inspection on every vehicle that comes into the shop for service. We never up sell or attempt to sell you repairs that are not necessary. The purpose of the inspection is simply to identify what we have found wrong with the vehicle while here at the shop. It is always present to you in a manner that puts you in control of any repairs you wish to perform. Should you not want an inspection, please feel free to let us know when you drop of your vehicle for service. I price shop our competition regularly to insure we still continue to be the best value. In addition, should you ever receive an estimate that is less than what we recommended, we will always beat the price. I believe you recognize that value in our service here at Kerner's Auto and hope to see you again in the future.
Thanks again for choosing Kerner's Auto Service.
Thank you for taking the time to respond to our review request. In response to your key fob problem as mentioned when we spoke in person I would be more than happy to order you a replacement pad for your warn key fob. I apologize if you feel the service was slow. In the future the best way to get your vehicle serviced the quickest, is to make an appointment by calling the shop ahead of time. We try to accommodate our customers as quickly as possible. Should you still like me to order the replacement key fob pad, feel free to let me know and I shall do that. In the future I hope that you continue to trust us at Kerners Auto service for your auto repair needs.