Kevin's North Area Transmissions & Automotive II


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

371 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
94% Would Recommend
Latest Review 3 days ago
Keanan N. on 09/19/2017
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Keanan said this business provided him with great customer service. They explained everything and they didn't try to up sell him.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 09/15/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
ODISNEL C. on 09/17/2017
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"Amazing service "
I like being there,my wife went for her first time and she was impacted on how clean the place was and on how the workers treated us,it was an amazing atmosphere. Thank you for service with excellence,all our needs were supplied.
May God bless that business!
Vehicle: Chevrolet Equinox
Service Date: 09/16/2017
Review Created: 09/17/2017 06:08 PM
Tony P. on 09/15/2017
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Tony said the business did a good job.
Vehicle: Nissan Murano
Category: Service
Service Date: 09/02/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 09/18/2017

THANK YOU!!!

Scott D. on 09/15/2017
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Scott said this business could be a little bit better.
Vehicle: Chevrolet Express Cargo Van
Category: Service
Service Date: 09/12/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 09/18/2017

hello, THANK YOU FOR TAKING THE TIME TO COMPLETE OUR SURVEY, PLEASE CALL ROSE AT 843-552-2666 TO FORWARD YOUR SUGGESTIONS TO IMPROVE OUR BUSINESS

ANNETTE S. on 09/14/2017
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"Quick and accurate service!"
I've been coming here for over 7 years! Great customer service, fair prices! Hi Ms. Gloria.
Vehicle: Chrysler 200
Service Date: 09/12/2017
Review Created: 09/14/2017 09:35 AM
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 09/15/2017

Thank you so much for taking the time to complete this survey, we really appreciate your business.  Thank you from Ms. Gloria!!!!

Calvin B. on 09/11/2017
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Calvin said the staff did a great job.
Vehicle: Honda Civic
Category: Service
Service Date: 09/02/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
LESTER R. on 08/27/2017
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"Vehicle Maintence"
My 2004 Jeep was running slugglish. Now it as running like a smooth machine, Thanks again to Kevin's.
Vehicle: Jeep Grand Cherokee
Service Date: 08/18/2017
Review Created: 08/27/2017 07:02 PM
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 08/28/2017

Awesome!!  Thank you for choosing Kevin's North Area Transmissions & Automotive II

Laura H. on 08/23/2017
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Laura said the staff seems to do a good job.
Vehicle: Jeep Patriot
Category: Service
Service Date: 08/17/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 08/24/2017

Thank you!!!

Lawrence D. on 08/22/2017
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Lawrence said the service was really good.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/17/2017
Review Created: 08/22/2017
This review was collected via phone interview by Customer Research Inc.
Richard H. on 08/18/2017
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Richard said the business treated him right, and he could not find any fault with them.
Vehicle: Cadillac DTS
Category: Service
Service Date: 08/15/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 08/25/2017

Thank you for taking the time to complete our on-line survey regarding your  most recent visit, Thank you!!

Matt C. on 08/17/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Matt said the service was very good. The employees did a good job, but his vehicle came back dirty.
Vehicle: Acura RL
Category: Service
Service Date: 08/08/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 08/25/2017

We do apologize for the small grease smudge on the fender, as you did bring this to our attention and gave us the opportunity to wash your vehicle before you left.  The survey give us the opportunity to remedy any questions or concerns our customers have, thank you for taking the time to complete the survey.

Janette C. on 08/14/2017
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Janette said they took her right in, they were right on time and they did a wonderful job.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 08/21/2017

Thank you!!!

Albertha J. on 08/13/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad customer service."
The staff was very rude charged me 75 dollars and still could not tell me what was wrong with my car. Will not do business with them again.
Service Date: 08/09/2017
Review Created: 08/13/2017 06:08 PM
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 08/15/2017

In reference to your statement regarding your vehicle, as you are aware, you brought us your 2001 Honda CR-V for diagnostic due to the fact your vehicle overheated and after over heating the vehicle was parked for more than 2 weeks and your vehicle would not start nor jump start.  We advised you your vehicle has extensive performance damage and has no spark due to bad spark plugs and distributor, which would need to be replaced first to allow your vehicle to be started, once the engine is engaged and running, only then can a diagnostic of the over heating issue be detected. Technician preformed Compression Test, Fuel Pressure Test, and Computerized Diagnostic. However, you declined the repairs and was charged diagnostic only for the work we preformed.  Please reference the repair order INV#25405 you signed and were given a copy of in which all this is clearly stated to you, verbally and in writing.

Samuel R. on 08/12/2017
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Samuel said everything was very good at this business.
Vehicle: Cadillac Brougham
Category: Service
Service Date: 08/10/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 08/15/2017

Thank you!!

Nathaniel J. on 08/08/2017
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Nathaniel said they did a good job.
Vehicle: Cadillac DTS
Category: Service
Service Date: 07/22/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Irvin E. on 08/08/2017
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Spoke with Susan. She said they are very pleased with the work.
Vehicle: Kia Spectra
Category: Service
Service Date: 08/07/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Gerry Y. on 07/31/2017
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Gerry said this business always gives nice service and the people are great to work with.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 07/22/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 09/21/2017

Thank you for choosing Kevin's North Area Transmissions II for your automotive needs, we appreciate your business!!!!

LOUIS S. on 07/25/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"no comment"
no comment
Vehicle: Ford Five Hundred
Service Date: 07/10/2017
Review Created: 07/25/2017 12:16 PM
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 07/27/2017

Thank you for taking the time to complete the survey

Eugene M. on 07/24/2017
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Eugene said he has been with this business for many years and he likes the services they provide.
Vehicle: Mercedes-Benz S500
Category: Service
Service Date: 07/18/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 07/27/2017

Thank you for completing our on-line survey.  Please LIKE and visit our Face-book page for exclusive offers & Discounts!!!

Al S. on 07/20/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The staff is always courteous and efficient. All of my oil changes and repair services are completed by Kevin's Auto. They provide excellent service!
Service Date: 07/20/2017
Review Created: 07/20/2017 11:09 AM
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 07/21/2017

Thank you for taking the time to complete our on line survey regarding your most recent visit.  Please be sure to check your mailbox for an exclusive offer just for you!!!

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