ReScore Reviews™ (52)

ReScore
Overall Rating 4.2692296/5Overall Rating 4.2692296/5Overall Rating 4.2692296/5Overall Rating 4.2692296/5rating 4.2692296
Original
Overall Rating 1.98/5rating 1.98rating 1.98rating 1.98rating 1.98
91% Would Recommend
100% Business Response
Latest Review 34 minutes ago
Verified Customer on 09/21/2017
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"Great"
All good!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 02:03 PM
Maria C. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I feel comfortable"
Whenever I go for service, I am comfortable in the wiating room, and my service rep checks in on me! Thank you.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 01:58 PM
Fatemeh C. on 09/21/2017
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"good"
because they are very friendly and professional
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/21/2017 01:14 PM
Rebecca M. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service! "
The employees are kind, and strive to provide the best customer service. The only thing is the service itself takes FOREVER.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/20/2017 10:53 AM
Verified Customer on 09/20/2017
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"Service Dep"
I was being help by John Shaw. Super professional, fast and helpful!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/20/2017 10:41 AM
Stuart J. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
John is the best!
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/20/2017 12:50 AM
John S. at Keyes Hyundai responded on 09/20/2017

Thank you for the kind words. I look forward to seeing you next visit!

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"NICE"
NICE
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:41 PM
Natalya S. ReScore Review on 09/20/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"comprehensive service "
My 30 thousand miles service was thorough and detailed. Included all necessary steps, upgrades and replacements that required by car producer.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 11:14 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"unlucky visit "
Had to go back to garage 3 times.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 11:14 AM
Mike A., Service Drive Manager at Keyes Hyundai responded on 09/19/2017

Hello Natalya, 

Thank you for taking my call. I would like to apologize again for what took place in your recent service visit. If you have any other questions or concerns please dont hesitate to contact me. 

Sincerely,

Mike Asatryan
Service Drive Manager

818.423.6255
Lisa B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All Fine"
John Shaw, the service coordinator, was polite and helpful in taking care of the maintenance service.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 10:02 AM
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile "
Service completed timely and with concern for my migraine/ distress of past night. Greatly appreciated.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 10:02 AM
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people and good service. "
Everything was on time and good service
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/18/2017 03:58 PM
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Paul P. at Keyes Hyundai responded on 09/20/2017

Thank you for your positive feedback, I really appreciate your comment and look forward to serving you in the future.


Paul Panya
Service Consultant
818-633-1233

Verified Customer on 09/18/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Much better than it used to be"
Going to this service department used to be just horrible, but my experience this time was fine. I'm still wary of them though, which is why I wouldn't recommend them to anyone else just yet.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/18/2017 02:34 PM
58efa5c28ccbf1f8c46122db6cc98d81?s=28
Paul P. at Keyes Hyundai responded on 09/20/2017

Thank you for your positive feedback, I really appreciate your comment and look forward to serving you in the future.


Paul Panya
Service Consultant
818-633-1233

Eric G. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
My car is running better
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/18/2017 05:52 AM
John S. at Keyes Hyundai responded on 09/18/2017

Thank you for the 5 star review

Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Goog review"
Me very happy with clean and smartest service more thank you big mountain
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/16/2017 05:16 PM
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Jose G., SERVICE ADVISOR at Keyes Hyundai responded on 09/20/2017

Thank you very much for taking time out of your day for the feedback. I truly appreciate you; I hope have the honor in helping you again next visit.

 

Sincerely Jose Gudiel

Keys Hyundai of Van Nuys

Maria A. on 09/16/2017
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"Great service."
I want there for routine service, John Shaw was my adviser, he was very helpful, and polite.Thank you.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/16/2017 11:17 AM
John S. at Keyes Hyundai responded on 09/16/2017

Thank you for the kind words!

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and quick service"
Every time I take my car for servicing, it is always ready in a timely manner.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/15/2017 06:38 PM
Terry M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Keyes on Van Nuys"
Bought my cars and get my service and maintenance here. The employees are top notch .The service prices are a little high but they do have specials and if you ask they try and work with you . Plus they have great chocolate chip cookies baked fresh all day, have wifi and a comfortable clean waiting area. If you have to leave your car they provide free LyFT service to shuttle you back and forth .
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 04:16 PM
Percy P. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always gr at service in a timely manner."
Yes!!!!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/15/2017 03:52 PM
58efa5c28ccbf1f8c46122db6cc98d81?s=28
Paul P. at Keyes Hyundai responded on 09/20/2017

Thank you for your positive feedback, I really appreciate your comment and look forward to serving you in the future.


Paul Panya
Service Consultant
818-633-1233

Paul C. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Customer"
I had a good experience at Keyes Hyundai in Van Nuys. I came in due to a Safety Recall regarding the engine of my 2014 Sonata. Service Advisor, Mr. John Shaw, was friendly and professional. I was pleased that my car passed the inspection, and happy with the way I was treated. Thank you John and thank you Keyes Hyundai.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 12:16 PM
John S. at Keyes Hyundai responded on 09/15/2017

Thank you for the kind words. We look forward to seeing you next visit!

Alex F. on 09/15/2017
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"Great communications and care"
Professional operation geared to providing excellent service. I tend to try to save money and go to smaller shops but you can't beat the quality of service at Keyes.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 10:11 AM
John S. at Keyes Hyundai responded on 09/15/2017

Thank you for the great review!

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