Kirmac Collision Center - Auburn

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

429 Reviews

96% Would Recommend
Latest Review almost 2 years ago

Review for Kirmac Collision Center - Auburn
Tarin H. on 05/24/2011
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tarin said there was a unspecified mix up of paperwork at the business, but they eventually worked it all out. She was completely satisfied with the quality of the body work, however, she had to go back to the business 3 different times, due to the paint work. They spilled paint on part of the damage and they had to paint her vehicle over again. She commented that the business repaired her vehicle to her satisfaction on the first visit, but not the paint. She would not recommend the business for service for the same reasons mentioned. They were very courteous about the whole situation, but it was very frustrating for her to have to keep coming back for the same thing.
Category: Collision
Service Date: 05/16/2011
Review Created: 05/24/2011
This review was collected via phone interview by Customer Research Inc.
Leonard at Kirmac Collision Center - Auburn responded on 06/03/2011
Hello Tarin and thank you for your feedback regarding your experience at our Kirmac Auburn location. It is very important for us to ensure our customers are completely satisfied and we would like to invite you to call us back for a review of your vehicle’s repair, so that we can better understand your concerns. We appreciate you giving us the opportunity to re-earn your business.