Kirmac Collision Center - Auburn

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

429 Reviews

96% Would Recommend
Latest Review almost 2 years ago

Review for Kirmac Collision Center - Auburn
Dustan K. on 08/11/2014
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Dustin said when the vehicle was returned, it smelled like a rotten animal had been inside for a month. The bumper did not fit right and the clips broke so the bumper came off a few days after it was repaired. The paint work is not satisfactory because there are pits and scrapes in the paint work. The vehicle has been returned to have these issues resolved. There were two separate promise times given for the vehicle. One delay was due to the parts not fitting, and the second delay was that he was not called when the vehicle was promised for a Friday. The time the vehicle was at the facility was 30 to 35 days. When the accident occurred, he was holding a protein shake and it spilled all over the inside of the vehicle, which is the cause of the smell. He is not satisfied with being kept informed due to the vehicle being a the facility while waiting for the estimate to be completed. He would have preferred if the insurance company had totaled the vehicle but this was not done due to the air bags not going off. He would not recommend based on this visit.
Category: Collision
Service Date: 07/31/2014
Review Created: 08/11/2014
This review was collected via phone interview by Customer Research Inc.