Kirmac Collision Services - Burien

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

125 Reviews

99% Would Recommend
Latest Review almost 2 years ago

Review for Kirmac Collision Services - Burien
Michael M. on 05/01/2014
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Michael said the passenger side fender does not match the driver side. He plans to bring the vehicle back in the second time to have the issue resolved. It took 2 weeks longer than promised due to an insurance company delay. The vehicle had dust everywhere, including the inside of the glove box. He was not kept informed and had to call the business himself. He was not satisfied with the insurance company because they dragged the repair process.
Category: Collision
Service Date: 04/23/2014
Review Created: 05/01/2014
This review was collected via phone interview by Customer Research Inc.
Dustin K., Regional Manager at Kirmac Collision Services - Burien responded on 05/02/2014

We are very grateful for the feedback we recieved regarding this repair.  We understand that sometimes our customers are not in the habit of inspecting their vehicles from side to side unless they have been involved in an accident. While a 1/16th of an inch difference in gap side to side is well within manufacturer specifications, it is not right in our customers mind and that is all that matters to Kirmac.  What ever we can do to get it perfect for him is what we will do!  Thank you very much for your business Michael.