ReScore Reviews™ (15)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.06667/5Overall Rating 2.06667/5rating 2.06667rating 2.06667rating 2.06667
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Candace G. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy & Complete Service"
Excellent job on my Hyundai Elentra.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/16/2017 07:26 PM
Peace I. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Chris keeps me posted on d car.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:51 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/15/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tony Jackson"
This guy is the best dude on the planet. Alway able to help and always willing to pick up the phone
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:27 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/15/2017

Thank you for the GREAT REVIEW!!
Thank you for your business! 
See you on your next service visit.

Debi Sharaf, guest Relations Manager

Lynette B. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Survey/feedback"
The professionalism of the staff
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/14/2017 04:25 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/15/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Judy D. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the employees"
yes I would
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/12/2017 01:47 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/14/2017

THANK YOU FOR THE GREAT REVIEW!!
THANK YOU FOR YOUR BUSINESS!
SEE YOU ON YOUR NEXT SERVICE VISIT.

DEBI SHARAF, GUEST RELATIONS MANAGER

Tom S. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service very helpful. "
Excellent
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 12:36 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/14/2017

THANK YOU FOR THE GREAT REVIEW!!
THANK YOU FOR YOUR BUSINESS!
SEE YOU ON YOUR NEXT SERVICE VISIT.

DEBI SHARAF, GUEST RELATIONS MANAGER

Verified Customer ReScore Review on 08/15/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service follow up "
I am confident that the break down in communication will be corrected and I look forward to the next time I am scheduled for service. I trust Debbie to resolve the concerns I had.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/11/2017 05:43 AM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service breakdown"
Service performed good
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/11/2017 05:43 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/14/2017

Thank you for the review.
Please give me a call, so that we can discuss your concerns
from your recent service visit.

Debi Sharaf, Guest relations Manager
313-996-6230

Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/15/2017

Thank you for the GREAT REVIEW!
It was great talking to you this morning.
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Laverne D. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
clean environment
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 08/07/2017 09:41 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/07/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Verified Customer on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Stellar service "
Every time I come to this dealership the service is awesome.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/06/2017 06:39 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/07/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.
Debi Sharaf, Guest Relations Manager

Verified Customer on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Although the usual customer lounge was under construction the service was still friendly and great.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/02/2017 11:57 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/02/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
We are being told the  customer lounge will be ready in a few weeks. We are all getting excited to see the new lounge
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Verified Customer on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
I was never kept in the dark and when I had specific questions, they would go out of their way to help me.
Vehicle: 2014 Hyundai Genesis Co
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/01/2017 12:01 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 08/02/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Verified Customer on 07/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Exceeded my expectations
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/29/2017 04:18 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 07/29/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Verified Customer on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Very friendly and efficient service. I even got a bonus car wash (which was a great surprise!).
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/28/2017 11:05 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 07/28/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf,Guest Relations Manager

Cynthia N. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service is fast and your employees are very courteous."
I always do.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/24/2017
Service Type: Repair
Review Created: 07/27/2017 06:09 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 07/28/2017

Thank you for the GREAT REVIEWS!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager


Verified Customer on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff, ease of appointments, feedback"
Yes. My last visit, I was offered a courtesy ride home and my sales person, washed the car because it had been egged the night before. That is service above and beyond!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/27/2017 05:43 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 07/28/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Verified Customer on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service and polite"
Fast service and very polite
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/24/2017
Service Type: Repair
Review Created: 07/27/2017 04:18 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 07/28/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Roba H. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks a ton."
Andrew Jackson was the BIGGEST help ever. He was the person that greeted me and took my information, then returned my vehicle to me.

He was kind, patient with me (I barely know any car terminology), quick, and very polite. I came in worried about my vehicle but left 100% satisfied, thanks to him. Very much appreciated. If I could request him for next time, I definitely would!

Thanks a ton Andrew and the entire LaFontaine team! :)
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 07/24/2017
Service Type: Repair
Review Created: 07/27/2017 10:20 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 07/27/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Gerald S. on 07/27/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Don't understand this title"
To long to go into here. But we had to miss a funeral of a very good friend becase of poor service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/06/2017
Service Type: Maintenance
Review Created: 07/27/2017 08:05 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 07/27/2017

Thank you for the review!
I called and tried to leave you a voice message.
Please give me a call so that we can discuss your
recent service visit.
Thank you
Debi Sharaf, Guest Relations Manager
313-996-6230

Jessica H. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!"
I took my car in for an oil change and tire rotation to Tony Jackson. They did a great job. They found one of my headlights out, and a nail in my tire. They fixed everything by the time, I came back from lunch. Tony is the best there! I highly recommend him and LaFontaine Hyundai!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/26/2017 10:26 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 07/26/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Renee N. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The friendly well trained employees"
Yes
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/25/2017 06:40 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 07/26/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Displaying Review 1 - 20 of 515 in total