ReScore Reviews™ (14)

ReScore
Overall Rating 4.785715/5Overall Rating 4.785715/5Overall Rating 4.785715/5Overall Rating 4.785715/5rating 4.785715
Original
Overall Rating 2.07692/5Overall Rating 2.07692/5rating 2.07692rating 2.07692rating 2.07692
92% Would Recommend
100% Business Response
Latest Review 1 day ago
WILLIAM L. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff"
Service is done well and promptly. The staff is always very friendly. I would recommend LaFontaine to everyone. They do a good job.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 06/23/2017
Service Type: Maintenance
Review Created: 06/27/2017 11:01 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/27/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Verified Customer on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service in town"
This is a place for you to conduct your business.
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/27/2017 04:41 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/27/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Mananger.

Inam A. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service and friendly staff!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/26/2017 11:56 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/26/2017

Thank you for the GREAT REVIEW!! 
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Roshawnda S. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is so friendly and very helpful"
I'm always so happy when I leave Lafontaine.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/26/2017 10:56 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/26/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Jessica M. on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff, timely service.. what more could I ask for."
My work schedule is hectic and crazy, your staff went out of their way to be as helpful and informative as possible. Repair work was complete within 15 hours from drop off of vehicle the night before.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/24/2017 11:33 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/26/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Dominique J. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
100%
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/23/2017 04:51 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/24/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Robert S. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Had my car in and out for maintenance in less than an hour.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/22/2017 10:29 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/22/2017

Thank you for the GREAT REVIEW!!
Thank you for your business! 
See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Judy S. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Appointment"
Service was great!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/20/2017 06:49 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/21/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"tires"
took car in at 8am, out by 3pm
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/20/2017 04:01 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/20/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Ursula C. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Very good service and personnel, will definitely come back
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/13/2017
Service Type: Repair
Review Created: 06/19/2017 06:53 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/20/2017

Thank you for the GREAT REVIEW!!

Thank you for your business!

See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Adrienna O. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and efficient"
In and out. Friendly service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/19/2017 11:38 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/19/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next visit.
Debi Sharaf, Guest Relations Manager.

Karen B. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer care "
Great experience
Vehicle: 2004 Hyundai Sonata
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/19/2017 11:22 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/19/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

RASHAD A. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people, fast service!"
I was greeted, the car was finished quickly, and the cashier was really nice! All around service and value.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 06/01/2017
Service Type: Maintenance
Review Created: 06/19/2017 07:11 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/19/2017

Thank you for the GREAT REVIEW!!
Thank you for your business!
See you on your next service visit!

Debi Sharaf, Guest Relations Manager.

Verified Customer on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent this time "
The representative was helpful, courteous, and professional. I was given the broken parts without asking for them. I was escorted both to the cashier and back to my car. It was the first time at the dealership/service when somebody looked beyond my blond hair and treated me as any other customer.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/12/2017
Service Type: Repair
Review Created: 06/15/2017 04:14 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/16/2017

Thank you for the GREAT REVIEW!! We are very happy your service visit went very well this time. 
Thank you for your business!
Our service manager and myself see every survey that comes in and every concern, we try to reach out to guest to address concerns.
If we missed your concern the last visit we do apologize.
Debi Sharaf, Guest Relations Manager. 313-996-6230

Marketia W. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks for being a reliable friendly place"
you guys are awesome.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/15/2017 11:26 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/15/2017

Thank you for the GREAT REVIEW!! Thank you for your business! See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Verified Customer ReScore Review on 06/15/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repairs completed in timely manner"
Service Department was very cordial and provided very good timelines as to when the service would be complete, which was very much appreciated.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/15/2017 05:07 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Collision Damage"
Should do a better job of obtaining parts for a newer car, and give a better estimate of completion of repairs.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/15/2017 05:07 AM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/15/2017

Thank you for the review! It was great talking to you this morning. And thank you also for letting me know the concerns you had regarding your recent body shop repair. Thak you for your business! See you soon in our service department.

Debi Sharaf, Guest Relations Manager.

Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/15/2017

Thank you for the GREAT REVIEW!! Thank You for your business!
See you on your next service visit.
Debi Sharaf, Guest Relations Manager.

Renatta M. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Completes the work in the time promised if not sooner. "
Have no complaints on this dealer. They always strive to get you in and out as promised if not sooner. They even go the extra mile and offer complimentary water, coffee and donuts to their customers while they wait. The staff is always pleasant and friendly.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/08/2017
Service Type: Repair
Review Created: 06/13/2017 01:31 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/14/2017
Thank you for the GREAT REVIEW!! Thank you for your business! See you on your next service visit.

Debi Sharaf, Guest Relations Manager.
Michelle M. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service "
Fast and friendly service. Honest people.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/31/2017
Service Type: Maintenance
Review Created: 06/12/2017 09:06 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/13/2017

Thank you for the GREAT REVIEW!! Thank you for your business! See you on your next service visit.

Debi Sharaf, Guest Relations Manager

Sade' J. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rate"
Finsihed in a timely manner.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/07/2017
Service Type: Repair
Review Created: 06/12/2017 02:06 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/12/2017

Thank you for the GREAT REVIEW!! Thank you for your business! See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Lisa M. on 06/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I know my salesman and service person they know how to treat me and my needs"
It's always a great experience at lafontaine
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 06/05/2017
Service Type: Maintenance
Review Created: 06/11/2017 04:48 PM
Debi S., Guest Relations Manager at LaFontaine Hyundai responded on 06/12/2017

Thank you for the review!! Thank you for your business! See you on your next service visit.

Debi Sharaf, Guest Relations Manager.

Displaying Review 1 - 20 of 473 in total