Lake Norman Hyundai


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1205 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
91% Would Recommend
100% Business Response
Latest Review about 5 hours ago
Mike D. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department"
I know anytime you need to get your car worked on it interrupts your schedule and is an inconvenience. I can tell you from being a long time Hyundai owner, Lake Norman Hyundai provides excellent customer service!! There are always little things you can nit pick or dwell on but you would need to really dig to get one on this team. They care. I have been very lucky to work with Curtis as my service manager. He is professional, friendly and makes me feel like he has my six (that's your back for all my non military friends). I have all my services done at the dealership. I feel I get consistent quality maintenance at a competitive price. In short, I trust this team.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/21/2017 09:28 AM
Elaine W. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Curtis the Service Manager "
And his crew are the reason this place is so great.
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/20/2017 08:02 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/21/2017

EXCELLENT Elaine, hope you had a safe bike trip and we will see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
David M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficiency"
Same as above
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 05:47 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/20/2017

Thank  you David, EXCELLENT see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/21/2017

EXCELLENT David, see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Christie S. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall work and 60,000 mile maintenance."
The people and the popcorn are great!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 12:31 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/20/2017

AWESOME,  see you next visit. we will keep the popcorn lol

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Stephanie H. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service was as expected. Timely and performed to my satisfaction
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/19/2017 05:08 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/20/2017

EXCELLENT Stephanie, see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Use dealer for maintance and warranty work. All that my 2015 has required to date. Always ready for my appointment and get me in and out in a timely fashion
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 12:51 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/20/2017

EXCELLENT

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Ray S. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"five stars"
Organized and professionally run operation.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 11:24 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/20/2017

EXCELLENT Ray, see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Roberta J. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rodney is the best. Makes me feel like I'm the most important customer. "
Yes.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/17/2017 04:25 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/20/2017

EXCELLENT Roberta, see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
AINSLIE W. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Check up"
People here are very friendly and arranged for a "lender" while my car was taking several days to repair instead of just a few hours. I was very satisfied with the results, however, and would definitely return. Ainslie
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 04:55 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/20/2017

Thank you Ainslie, we appreciate you and see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Bryan M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
No complaints, I was in and out
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 11:09 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/15/2017

EXCELLENT BRYAN, THANK YOU AND HAVE A NICE WEEKEND

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Timothy K. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
Great!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 12:29 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/15/2017

EXCELLENT Timothy,thank you and have a nice weekend

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Robert S. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
Lake Norman always does good work and is courteous
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 11:33 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/15/2017

EXCELLENT Robert, see you next visit and have a nice weekend

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Geraldine N. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient"
It's clean, it's comfortable and very efficient!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 11:18 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/15/2017

EXCELLENT Geraldine, thank you and have a nice weekend

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Antonio C. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Everything from scheduling to the actual service was excellent. I was kept informed of my service and the estimated time of completion.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/13/2017 05:45 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/15/2017

EXCELLENT Antonio, see you next visit and enjoy your weekend

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Anita H. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"did everything promised and on time"
yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/13/2017 09:21 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/13/2017

EXCELLENT Anita, thank you and see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
James B. on 09/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review"
Planed service was appropriately explained
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/13/2017 05:26 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/13/2017

EXCELLENT James, we do appreciate you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
MARIE D. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attention to customers"
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 12:45 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/13/2017

EXCELLENT MARIE, Thank you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Curtis is great!"
always helpful and friendly!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/12/2017 12:03 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/13/2017

EXCELLENT

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Michaelene G. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best People"
I made a appointment and was given the time it would take when I came in. The job including washing the car was done in a timely manner. I was very pleased with all the representatives .
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 11:58 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/13/2017

EXCELLENT Michaelene, THank you and we will see you soon

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Jace D. on 09/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"All of the people are very helpful."
Could have been faster.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/11/2017 04:51 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 09/12/2017
  1. EXCELLENT Mrs. Darling, i checked in on it and on your Santa Fe at that interval with that contract covers a rotate and with your Sonata it's doesn't so we have to recommend it. Thank you and we really appreciate our loyal customers like yourself.

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
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