Lakewood Lube And Repair


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

398 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 3 days ago
Fernando Z. on 05/22/2017
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Fernando said they did a great job and he really appreciated all of their help.
Vehicle: Mazda CX-9
Category: Service
Service Date: 05/19/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Beverly R. on 05/18/2017
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Beverly said she really liked the employees at this business.
Vehicle: Ford Explorer Sport
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 05/22/2017

Thank you so much!  All of the employees (and the owner) really like you, too!  We love our clients and we are always glad to see you. 

John

Karen G. on 05/13/2017
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Karen said they took care it right away, they were very quick and they did a good job.
Vehicle: Ford Edge
Category: Service
Service Date: 05/10/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 05/17/2017

Thank you for the kind words, Karen!  We do work hard to maintain our A+ rating at the BBB, and our A+ rating on Angie's List.  We appreciate our nice clients like you!

John
Owner, Lakewood Lube and Auto Repair

Steven M. on 05/12/2017
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Steven said this business provided good service.
Vehicle: Toyota Tundra
Category: Service
Service Date: 05/09/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Davis B. on 05/09/2017
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Davis said the business didn't overcharge or recommend unneeded parts.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/05/2017
Review Created: 05/09/2017
This review was collected via phone interview by Customer Research Inc.
MARK B. on 05/07/2017
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"Oil Change HHR was quick and easy"
I have been a customer of Lakewood Lube for 10 years and will never go anywhere else. John and Jake are trustworthy individuals who are also really nice people.
Vehicle: Chevrolet HHR
Service Date: 05/05/2017
Review Created: 05/07/2017 11:37 AM
John J., Owner at Lakewood Lube And Repair responded on 05/08/2017

Mark, thank you so much for the kind words.  Its nice to have someone who has been coming here for so long think so kindly of us.  We're just a small neighborhood shop so we try harder and always tell the truth.  We appreciate your kindness!

John

DAN B. on 05/05/2017
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"Trusted service"
Great service
Vehicle: Ford Pickup
Service Date: 05/03/2017
Review Created: 05/05/2017 05:21 AM
John J., Owner at Lakewood Lube And Repair responded on 05/08/2017

Thank you, Dan! After all these years it's always good to see you.  We enjoy your intelligent conversation!  Enjoy your trip (I know that you will).

John

Weston V. on 05/02/2017
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Spoke with Ronnie. She said this business is always professional and reasonable.
Vehicle: Dodge Pickup
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 05/08/2017

Thank you, Ronnie!  We appreciate your kind words.  I hope that big pick-up truck is running awesome!

John

HARRY L. on 04/28/2017
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"Excellent Auto Repairs & Mechanics"
Again I had the an excellent experience with Lakewood Lube And Repair. They got my car in and taking care of in a very timely manor. I really appreciate all the work that they have done to keep me on the road. Thank's again guy's.
Vehicle: Pontiac Grand Am
Service Date: 04/19/2017
Review Created: 04/28/2017 10:06 AM
Andrew C. on 04/27/2017
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Andrew said they were quick. The staff helped him out and there were no issues. They offered a good price for everything .
Vehicle: Honda Accord
Category: Service
Service Date: 04/21/2017
Review Created: 04/27/2017
This review was collected via phone interview by Customer Research Inc.
Renee S. on 04/22/2017
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Renee said they are great and prompt. They do not overcharge them and they are appreciated.
Vehicle: Toyota Matrix
Category: Service
Service Date: 04/07/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Fred C. ReScore Review on 05/11/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Fred said he was dissatisfied and he had to pay extra. No one called him so he had to call them. He waited four hours and they overcharged him.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/19/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Fred said it took them 4 hours to do a compression test. They wanted to charge him $3,400 to balance the vehicle and obtain additional parts. He would not recommend this facility to anyone.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/19/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 05/08/2017

I am so sorry that Fred decided to be so negative in response to what was a very simple transaction.  His response is inaccurate in that we did not take 4 hours to do a compression check, and we did not tell him that we wanted $3400 to "balance his engne".  We did perform a compression check and we found that he had two dead cylinders, meaning no compression at all in those two cylinders.  We stated that the problem was either a head gasket or bad valves and in either case, the cylinder head would need to be removed.  We did give this gentleman a quote of $3400, but it was for a top overhaul on both cylinder heads of his V8 engine.  We never used the words "balance the engine" and I don't know where he got that terminology.  Balancing engines is a specialty performed by very few shops and has nothing to do with a repair.  Obviously Fred did not like the result of his visit here, but his total bill was $149.50 which he paid.  We have his estimate on file, and we are unhappy that Fred is unhappy, but his review has nothing at all to do with reality.   

KURT G. on 04/21/2017
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"General Repairs/Maintenance"
Great shop with knowledgeable staff, effective work, and giving honest feedback!
Vehicle: Jeep Grand Cherokee
Service Date: 04/19/2017
Review Created: 04/21/2017 06:53 PM
Carol R. on 04/21/2017
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Carol said John has always been great to her.
Vehicle: Oldsmobile Eighty-Eight
Category: Service
Service Date: 04/17/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Mike S. on 04/21/2017
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Mike said the business was fine. One of his tires had a slow leak. He had asked them to check the tires for foreign objects when they are rotated. This did not happen.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 04/18/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Sam B. on 04/18/2017
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Sam said this business did a great job and they were honest. They made the necessary repairs and had open communication. They finished his vehicle in a timely manner and he would them recommend to family and friends.
Vehicle: Dodge Durango
Category: Service
Service Date: 04/11/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Tiara F. on 04/13/2017
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Tiara said this business was very quick and they helped out with everything. She appreciates how hard they work.
Vehicle: Ford Focus
Category: Service
Service Date: 04/10/2017
Review Created: 04/13/2017
This review was collected via phone interview by Customer Research Inc.
Persephone N. on 04/13/2017
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Persephone said the business' service was great and quick, but their prices were misleading.
Vehicle: Acura MDX
Category: Service
Service Date: 04/07/2017
Review Created: 04/13/2017
This review was collected via phone interview by Customer Research Inc.
Janet K. on 04/11/2017
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Janet said this business did an excellent job and she trusts them.
Vehicle: Mercedes-Benz ML320
Category: Service
Service Date: 04/08/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
CHRISTINE E. on 04/08/2017
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"Helpful"
I always appreciate the assistance both John and Jake have given to me. Unlike other repair shops/dealerships, Jake took the time to figure out why my car was having issues and I am grateful.
Vehicle: Toyota Yaris
Service Date: 04/06/2017
Review Created: 04/08/2017 11:13 AM
Displaying Review 1 - 20 of 398 in total